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To obtain a building permit, please visit the Inspections Division located at the Municipal Services Center Building at 3635 4th Avenue, Moline or call 309.524.2370. Permits can be obtained Monday through Friday between 7:00 a.m. till 4:00 p.m. These permits include Building, Plumbing, Electrical, Heating and Food.
Residents can meet with inspectors personally in the office from 7:00 am to 8:00 am and 12:00 noon to 1:00 pm. The inspectors are in the field performing inspections the rest of each day.
Unless otherwise posted, Committee-of-the-Whole meetings are held Tuesdays at 6:00 p.m. in Council Chambers of City Hall, 619 16th Street, with the City Council meeting immediately following.
Check the calendar for meeting dates.
Additional liquor license fee information is at the City Clerk's webpage.
For more information, please visit the City Clerk webpage.
Voter Registration can be conducted at any one of these office locations:
Rock Island County BuildingCounty Clerk’s OfficeLower Level1504 Third Avenue Rock Island, IL 61201Phone: 309.558.3570
City Hall, City Clerk’s OfficeSecond Floor 61916th Street Moline, IL 61265Phone: 309.524.2004
For more information, please visit the
(A) rental of a residential unit or residential building within an apartment community or governed by a homeowner’s association to a tenant who allows any of the following offenses to occur relating to the tenant, member of the tenant’s household, guest, or other party under control of the tenant, to occur: murder, kidnapping, aggravated kidnapping, prostitution, solicitation of prostitution, pandering, obscenity, child pornography, harmful materials, sale of obscene publication, criminal housing management, possession of explosives, unlawful use of weapons, sale of firearms, gambling, keeping a gambling place, concealing a fugitive, violation of the Illinois Controlled Substances Act, or commission of any two or more of any other crimes under the State of Illinois or under the Federal Government not specifically listed above;
(B) rental of a residential unit, or residential building within an apartment community or governed by a homeowner’s association to a tenant who allows any of the following offenses to occur relating to the tenant, member of the tenant’s household, guest or other party under control of the tenant to occur: (1) commission of 4 or more City ordinance violations in a six month period or
(2) an unreasonably high number of calls for police service including, but not limited to, calls that may fall within the descriptions listed above that, when compared to other properties in the City of similar type, reasonably indicate that the activity at this property is out of character for the area and is impacting the quality of life of those in the area.
Calls involving reports of domestic violence, child abuse, or sexual violence shall not be considered in the determination of whether the number of calls is unreasonably high.
No, this ordinance is not intended to target victims of abuse or those who call the police for help or report domestic violence, child abuse, or sexual violence.
Below is an excerpt from the new ordinance :(j) Notwithstanding anything to the contrary in this Section, the City shall not enforce its crime free multi-housing program based on:(1) contact made to police or other emergency services, if (a) the contact was made with the intent to prevent or respond to domestic violence, child abuse, or sexual violence; (b) the intervention or emergency assistance was needed to respond to or prevent domestic violence or sexual violence; or (c) the contact was made by, on behalf of, or otherwise concerns an individual with a disability and the purpose of the contact was related to that individual’s disability;(2) an incident or incidents of actual or threatened domestic violence, child abuse, or sexual violence against a tenant, household member, or guest occurring in the dwelling unit or on the premises; or(3) criminal activity or a City ordinance violation occurring in the dwelling unit or on the premises that is directly relating to domestic violence, child abuse, or sexual violence, engaged in by a tenant, member of a tenant’s household, guest, or other party, and against a tenant, household member, guest, or other party.
This ordinance does not have any ties to citizenship or immigration status. This is a behavior-based ordinance that looks at violent crimes, drugs and large call volume. It does not have any type of immigration law offenses in the enforcement of the ordinance.
It is illegal to discriminate in the sale or rental of housing, including against individuals seeking a mortgage or housing assistance, or in other housing-related activities. The Fair Housing Act prohibits this discrimination because of race, color, national origin, religion, sex, familial status, and disability.
While the Federal Fair Housing Act does not prohibit housing providers from appropriately considering criminal history information when making housing decisions, arbitrary and overbroad criminal history-related bans are likely to lack a legally sufficient justification. Policies that exclude persons based on criminal history must be tailored to serve the housing provider’s substantial, legitimate, nondiscriminatory interest and take into consideration such factors as the type of the crime and the length of the time since conviction. Selective use of criminal history as a pretext for unequal treatment of individuals based on race, national origin, or other protected characteristics violates the Act. https://www.hud.gov/sites/documents/HUD_OGCGUIDAPPFHASTANDCR.PDF
If you own rental property in the City of Moline that contains more than one dwelling unit the owner or local agent must attend a free Crime Free Seminar at the Moline Police Department.
If you hire a new Local Agent to manage your property, the agent shall have three months grace period to schedule and attend a seminar.
The program is voluntary in 2020, but beginning in January 2021, all owners of residential property of more than one unit must attend a seminar in order to renew their city rental license.
If you own multiple rental properties in Moline, the owner/local agent attendance and certificate of completion will apply to all of your properties or that which the same local agent manages.
Currently, single-family rental properties are not covered under the Crime Free Housing program.
The requirement applies to properties that have more than one dwelling. So if you own a duplex or other similar properties or mult-plex rentals, the requirement to attend a seminar does apply.
Our assumption in Moline is that you are a good landlord. This program is designed to assist landlords in continuing to offer safe, affordable housing in Moline. It also helps establish an education platform and a communication method to our Crime Prevention Unit to assist landlords. Often times landlords are not aware of call volume or issues at their property and we have found that landlords want to be proactive in having good rental property in Moline.
Only the seminar is required. The other two phases are always voluntary. The requirements for landlords are fairly minimal and are not overly burdensome.
If you have a certification from another Illinois city that participates in the International Crime Free Association affiliate program, the City of Moline will accept that certification. The certificate must have been issued within the last three years.
Section 8-7203 of the Moline Code requires that you have a local agent and, under the Crime-Free program, it is sufficient if the local agent attends. Pursuant to the code definition, a Local Agent means a person who is a natural resident of Rock Island County, Illinois, who is appointed by a property owner to accept service of notice on behalf of the property owner when said owner is not a natural resident of Rock Island County, Illinois.
We do not have any plans to offer the Crime Free Housing Program educational seminar via remote attendance. Our Community Room has sufficient square footage to allow for social distancing of small groups and facemasks are required in the room. The Public Works staff sanitizes the room after each use in addition to our fogging system that is used on tables and chairs. Additionally, high touch areas in the lobby are sanitized on a frequent basis by our cleaning staff.
Any direct connection of your home or business drinking water system to a source of pollution has the potential to create a health hazard if backflow occurs during the connection. Examples of potential pollution sources include, but are not limited to: fire protection systems, lawn irrigation systems, restaurant food prep areas, chemical processing and manufacturing operations, boilers and hot water heat systems, hospital wastes, garden hoses placed in an ornamental pond or swimming pool, garden houses connected to a plant fertilizer or bug spray canister, shampoo bowl/sink, and pools/hot tubs.
PDF of Approved Cross-Connection Device Inspectors Listing - Please note that this is not an endorsement by the City of Moline and the City does not assume liability for any work performed by a contractor within the City of Moline. (this will download a PDF file onto your device)
Please contact the City of Moline Water Division (309.524.2300).
Surveys may be completed online by selecting residential or commercial. Surveys and test forms can be e-mailed, faxed to 309.524.2314, or mailed to City of Moline Water Division, Cross-Connection Control Program at 30 18th St., Moline, IL 61265.
In accordance with Moline Code of Ordinances, failure to comply with the Illinois Environmental Protection Agency’s cross-connection control requirements will result in water shut off. Once a proper control device is installed or tested, the City will restore water service. In an effort to avoid water service termination, the Water Division will work closely with residents and business owners to ensure compliance.
If an assembly fails, it must be repaired or replaced. Replacement of an assembly requires a plumbing permit from the Building/Inspections Division at 3635 4th Ave, Moline, or 309.524.2370.
Contrary to popular belief, the fee collected for the Drainage Permits does not serve as revenue to any other area but the Stormwater Program. Although the NPDES Phase II program is Federally mandated, the City receives no federal funds to operate the program. The fee collected funds the actual permit process including staff, vehicles and materials as well as inspections, compliance checks and enforcement.
If your project disturbs 1 acre of land or more, you will be required to file a notice of intent with the State of Illinois’ Environmental Protection Agency (EPA). The City also requires a Class 2 Drainage Permit to be drawn but the requirements mimic what is already required by the Illinois EPA.
When in doubt, contact the Engineering Division of the Public Works Dept at 309.524.2363. Working without a permit means being out of compliance with both the City and State and can bring fines and legal action.
Erosion control practices should be inspected and maintained by the permit holder prior to any visit from the City. If the City inspections show inadequate protection of the site, permit holders will be contacted on a limited courtesy basis. If corrections are not made or if the site is not maintained to prevent erosion, a notice of violation, fines and legal action will follow.
The responsibility to maintain erosion control does not end or transfer until proper city staff verifies the project as permitted is complete and the site is stabilized. At that time, the permit will be closed out.
There are many options available for different site conditions and you may have to research before you determine the right practice for your project. There are also independent companies that specialize in erosion control that may be able to provide services for your project.
You may also contact the Engineering Division of the Dept of Public Works at 309.524.2363 with questions or concerns. The Engineering Division will operate within its parameters to assist in BMP decisions. Proper installation, maintenance, and inspections will be the responsibility of the permit holder.
For Class 2 Drainage Permits, projects 1-acre in size or more, design calculations and engineer certified existing and proposed drainage plans are required. These requirements mimic those of the Illinois EPA and Illinois state drainage law for site disturbance over 1-acre.
There are consequences for being in violation of the Stormwater Ordinance that can include fines of up to $750 per day, per violation as well as court costs and clean up charges. It is important to take the opportunity to learn about the Drainage Permit process so that appropriate steps can be taken before a project is started and to reduce the possibility of violations and/or fines. Again, contact the Engineering Division for assistance.
Class 2 Drainage Permits require more time to review because of the large quantity of information submitted, the City’s cooperative efforts with the Illinois EPA and the in-depth calculations required. The City will make every reasonable effort to provide a quick and hassle-free permit process.
For a complete list of incentives, view the Business Incentives document.
See the current listing of available sites and buildings.
The City of Moline has license and permit requirements to protect both the business operator and the consumer. However, not all business require a business license. Due to our multi-business license fee code structure, please contact customer service at 309.524.2070 or in person at 1630 8th Avenue to see if your business requires a business license. You may also view our Business Resource Guide for more information.
Moline Township Assessor: 309.764.3559620 18th Street, Moline, Illinois 61265
South Moline Township Assessor: 309.736.08142515 53rd Street, Moline, IL 61265
If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report the problem.
To cancel your water service, call the Accounts & Finance Department at 309.524.2070 to set up a service order for a final read.
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Residents may dispose of household appliances/ white goods free by calling 1.877.934.5378 to schedule a time for curbside pick-up. Residents are allowed four units per household per year. Appliances that are accepted for pickup include: stoves, refrigerators, washers, dryers, dishwashers, air conditioners, and dehumidifiers.
Report graffiti by calling the police non-emergency number 309.797.0401. Staff is on duty 24 hours per day, 7 days a week to take the report.
GIS Staff within the Information Technology Division maintain static and interactive mapping solutions. The interactive Resident Information Map offers some of the most requested information as layers within one web map. Examples of viewable information by address are Recycling/Garbage pickup dates, Alderman information, Zoning, and School Districts, among others. The City of Moline GIS division has also created numerous informative web maps that focused on a theme such as road construction, historical aerial photography, grave marker lookup, water service line material lookup, incentive districts, flood zones, boil orders, and more. Lastly, digital mapping tours can also be accessed to interactively view our Downtown Moline Heritage Walking Tour, Rock River & Mississippi River inundation at various gauge heights, and other areas of interest within Moline.
Property "lines" are determined by the location of property markers or boundary monuments placed on a property. Markers are metal pins placed in the ground at every corner of the property, including any angle, intersection, or change of direction of the boundary line. Pins may include a plastic cap with surveyor identification information. Markers should be shown on the original and all subsequent survey plats of a property. The most accurate and reliable method to determine a property boundary is to hire a registered land surveyor to perform a survey of your property. The surveyor is licensed to perform such work and can locate any existing pins and replace any that are missing. Please do not remove property pins. The City of Moline does not locate private property lines nor resolve property line disputes. Property owners may attempt to locate property markers themselves to estimate the location of property lines. South Moline Township and Moline Township offices maintain tax parcel maps which show the recorded property dimensions for all lots of record. Copies of these maps may be obtained at your township office.
Visit the City of Moline's Citizen Information Map. After you accept the legal agreement / disclaimer, search by address or use the map zoom tools to locate a property or general area in Moline. Check the 'Zoning' layer box in the Table of Contents window to activate the zoning data layer. Zoning classifications are labeled and distinguished by multiple colors on the map. If you experience problems or would like staff assistance with your inquiry, you may contact the zoning administrator at 309.524.2050 with the property address or tax parcel number.
Home based businesses and home occupations classified as minor, without nonresident customers and employees, are allowed in all zoning districts which allow residential uses and are in compliance with the required zoning requirements. A permit is not required for minor home occupations meeting the required limitations. Other home occupations classified as major, where customers and employees may come to the home, may be allowed if certain regulations are met and a Special Use permit is granted. Contact the Land Development Manager or call at 309.524.2050 with questions regarding home occupations.
Includes any occasional sale of personal property at a residence or non-commercial property by one or more families in a neighborhood or by a group, including, but not limited to garage sales, yard sales, rummage sales, attic sales, auctions, estate sales, and moving sales. A permit is not required for sales provided that the following regulations are met. Regulations:
RVs not meeting these size limitations may not be stored anywhere on a residential property but may be parked for up to 24 hours for loading, unloading, and maintenance purposes. This exception is allowed twice per week when 30 hours separates each occurrence. Click here for a printable RV handout
Corrugated metal wall panels/siding and plywood wall panels/siding are not allowed on any building facade. High quality architectural metals and engineered wood or masonry panels may be allowed with review and approval from the zoning administrator.
Primary red, yellow, and blue colors are prohibited as a wall and roofing color on all building facades in residential districts and also prohibited as a roofing color in office districts.
Most public information can be obtained upon request. However, there are times when a Freedom of Information Request Form (FOIA) is required to obtain information. Once you have submitted a FOIA Request, you will receive a reply within 5 business days, and in some instances, a 10-business day response may be necessary. FOIA requests for commercial requests will receive a reply within 21 business days of receipt of the request. A statutory fee of $.15 per page will be charged for all requests containing fifty (50) or more pages. Also, if you would like your FOIA certified, a fee of $1.00 applies. All responses will be provided via U.S. Mail unless arranged otherwise. A FOIA request form is available through the Legal Division, City Hall, 619 - 16th Street. Contact Amanda Rodell at 309.524.2015. Forms are also available at the City Clerk’s office, 619 - 16th Street, 309.524.2004, or on the City's website.
Pursuant to the authority of the International Property Maintenance Code, Chapter 3-302.8, any inoperable, abandoned and/or unlicensed motor vehicle parked, kept or stored on any private property exterior premises will be tagged with a Notice to remove the vehicle generally.
If the violation is not timely corrected, the owner will be issued a Notice to Appear at the Municipal Code Enforcement System (MUNICES) before a hearing officer. The minimum fine for such a violation is $100 plus court costs.
If you would like to report an abandoned/inoperable vehicle on private property, please contact Neighborhood Improvement Officer Brad Hauman at 309.524.2014 or via email at email@example.com.
No. The City's Corporation Counsel does not represent individuals in private legal matters and is not authorized to give legal advice to the public. Corporation Counsel for the City of Moline represents City officials and employees in matters arising out of the course of their duties and City departments and agencies in the course of their business as City entities. The Legal Services Specialist is available to answer inquiries about City ordinances and to refer complainants to the appropriate City department when allegations of ordinance violations are received or as other requests for services are generated. If you need assistance with a private matter, two services may be of assistance. Both Help Legal Assistance and Prairie State Legal Services offer legal assistance to qualifying low-income individuals or families. Help Legal Assistance is located at 736 Federal Street in Davenport, Iowa; the telephone number is 563.322.6216. Prairie State Legal Services is located at 1600 4th Avenue, Suite 200, Rock Island, IL 61201; the telephone number is 309.794.1328. If you do not meet the income requirements of Help Legal Assistance or Prairie State Legal Services, you may contact the Lawyer Referral Service at 563.324.1772.
The Moline Code of Ordinances ("Code") can be found online. The Code is routinely codified as ordinances are adopted by the Moline City Council. Copies of the Code are also available for viewing at the City Clerk’s office, City Hall, 619 16th Street, Moline, IL 61265. The City Clerk may be reached at 309.524.2004. Questions regarding the Code may be directed to Amy Saunders, Legal Services Specialist, at 309.524.2012.
"Neighbor disputes" often do not involve issues that have a municipal aspect to them or do not involve a violation of the City's Code of Ordinances. The City encourages everyone to remember that we are all individuals, and as individuals we enjoy a wide variety of differing interests and activities that may or may not mix well with those of our neighbors. Getting to know your neighbors and friendly communication with them may reduce potential conflicts and problems. If you are not sure if your situation involves a violation of the Moline Code of Ordinances, you should document the facts of the situation and contact the Police Department at 309.797.0401 or the Neighborhood Improvement Officer at 309.524.2014 for assistance.
A Notice and Order is an official written notification from the City of violations that need to be corrected before a given compliance deadline. A Courtesy Notice is generally the same notification of a Notice and Order but is aimed specifically at nuisances with a seven-day compliance deadline. These notices are generated by the City's Neighborhood Improvement Officer (NIO) upon receipt of a complaint about a property and verification that the condition of the property violates the City's minimum property maintenance standards. If you have received a Notice and Order or a Courtesy Notice and have specific questions, you may email Neighborhood Improvement Officer Brad Hauman or call him at 309.524.2014.
If you were issued a City of Moline ordinance violation citation and have general questions regarding same, please view the Ordinance Violation webpage. If you have additional questions, please contact the Legal Services Specialist at 309.524.2012.
The Rental Housing Inspection Program was implemented in 2007 to promote and protect the health, safety and welfare of residents by providing for the registration of rental units, buildings and properties, and the periodic inspection to ensure such properties meet the minimum standards established by the City's housing, electric, mechanical, plumbing and other property maintenance-related codes.
For questions or information regarding the Rental Housing and Inspections Program, view the webpage.
For ordinance violation cases, you are not required to have an attorney present in Rock Island Circuit Court nor will a public attorney be appointed to your case. Each individual ordered to appear in Rock Island Circuit Court must use his or her own discretion in deciding whether to hire an attorney to defend his or her case. Please be advised that the attorneys who represent the City of Moline in ordinance violation cases act as prosecutors for the City of Moline and cannot provide you with legal advice.
The City will close its case against you once a Court fine has been paid in full, public service work has been satisfactorily completed, or upon successful completion of the Peer Justice Program. The Peer Justice Program is available for first time ordinance violation offenders under the age of 18.
The City’s Corporation Counsel do not authorize community service work; it is only granted by the Court’s presiding judge. To request community service work as a penalty for your offense, you must appear in Court on or before your scheduled court date and time.
Many ordinance violation offenses carry a minimum fine that will be imposed if you plead or are found guilty and a fine is ordered by the Court. Those fines are varied. A chart containing the City's minimum fines for ordinance violation offenses may be found in Chapter 2 of the Moline Code of Ordinances. In addition to the minimum fine, you will be charged court costs by the Court. Court costs range from $100 upward depending on the amount of the fine imposed.
Juveniles must be accompanied by a parent or guardian to enter a plea of guilty or not guilty with the Rock Island Circuit Court.
Payment must be in the form of cash, money order, certified check, cashier's check, credit/debit card or a personal check containing a check number of 500 or higher. The Circuit Court charges a fee for debit/credit card payments.
If your neighbor's tree branches are encroaching onto your property, first attempt to discuss the problem with your neighbor to determine if an amicable solution is possible. If not, the law may allow you to cut that part of the branch that is hanging over onto your property, so long as no permanent damage is done to your neighbor's tree. The law does not permit you, however, to go on to your neighbor's property and cut the branch, or cut any branches or parts thereof that are located on your neighbor's property. For clarification of the rights and responsibilities involved, or if your property has been damaged because of falling branches from a neighbor's tree and you wish to seek payment for damages, you should seek the services of a private attorney, as a tree on private property is generally considered a private matter.
Per Sec. 32-1100(c) of the Moline Code of Ordinances, weeds, grass and/or vegetation exceeding 10" in height and/or obstructing the view of pedestrians or vehicular traffic are subject to code enforcement activities by the City. When an inspector identifies a violation, a courtesy notice is sent to the property owner giving them 7 days to clean-up the violation. If the vegetation is not cleaned-up, a City contractor will be sent to abate the vegetation/weeds and the property owner will be billed for the service, plus a $100 administrative fee for each violation occurrence. Obtain a Weed & Vegetation Appeal Form. To report a weed nuisance, call Neighborhood Improvement Officer Brad Hauman at 309.524.2014 or contact him via email at firstname.lastname@example.org.
When filing your renewal, you will be required to provide attachments, such as a copy of your state liquor license, certificate of insurance, food sanitation manager certificate, and proof of officer changes. Once all required information/documents have been submitted, you will make your renewal payment online. Note: Do not send paper copies of returns you have filed electronically.
Yes, by completing the City of Moline Change of Business/Corporate Name-Type-Address Form or the City of Moline Change of Corporate Officers/Shareholders of Corporation or LLC Form.
The cost of the license is dependent on its Classification.
Yes. Shelter reservations are available May 1 through September 30. Reservations are accepted beginning January 1 of the current calendar year. You can rent indoor facilities most of the year depending on the facility. For more information about reservations or special park use, see the Facility Rental page or contact the department at 309.524.2424 or by email.
A fence 6’ tall or less may be built up to, but not on or over, the side and rear property lines in residential zoning districts. Fences built within the front yard setback shall not be more than 42 inches in height, and not less than one foot from the property line. A permit is not required for fences that are 6 feet tall or less. Acceptable materials include: wrought iron, plastic, wood, brick, stone, stucco, wire and other materials with a similar look. Unacceptable materials that are visible from adjoining properties, streets or right-of-ways include glass, tires, unfinished concrete blocks, recovered salvaged materials, or similar materials. All fences with two sides of different quality and/or with posts on one side shall be erected such that the higher quality side and/or side without posts faces the adjoining property. Additional restrictions apply for fences to be placed on corner lots or fences taller than 6 feet. Please email the Land Development Manager or call at 309.524.2050 for additional details.
A storage shed, gazebo, or similar structure that is no more than 16 feet in overall height and no larger than 120 square feet may be constructed or placed up to, but not on or over, a side or rear property line. The shed must, however, be located at least 6 feet away from any other structure on the site. A permit is not required for sheds meeting these limitations. A large shed or detached garage may be constructed in the rear yard as long as it is at least 5 feet from the rear property line, at least 3 feet from the side property line, and at least 6 feet from any other structure on the site. Maximum height is 15 feet to the roof midpoint. The structure must also be no more than the coverage of the principal structure or 30% of the rear yard, whichever is less. Additional restrictions apply for accessory structures to be placed elsewhere on a property or on corner lots. Please email the Land Development Manager or call at 309.524.2050 with questions.
A pool may be installed on a residential property as long as it is at least 25’ from the front property line, at least 3’ from all other property lines. The setback is measured from the edge of water or playing structure. All permanent equipment must not be more than 16 feet in height. More restrictions may apply on corner lots. Please contact the Planning & Economic Development Department at 309.524.2050 with questions. A fence at least 4' in height must enclose a pool capable of holding 24 inches or more water. Please contact the Building Division at 309.524.2370 for questions involving required fencing, permit requirements, and separation from building requirements.
Minimum lot sizes and street frontages must exist before a subdivision would be allowed. Simple splits resulting in no more than 5 lots not involving any new streets, rights-of-way, easements, or public improvements may be processed as a minor subdivision following payment of a non-refundable $650 application fee. Major subdivisions will be processed following payment of a non-refundable $910.00 application fee. To learn more about the subdivision process or determine if your property could be subdivided, please contact the Land Development Manager at 309.524.2050.
Yard Sale, Real Estate, For Sale, Political, Advertisement, or any other temporary sign is prohibited on the public right-of-way or on utility poles. As a rule of thumb, the area including the street and the sidewalk is considered public right-of-way. Generally, if you place a sign at least three feet behind the sidewalk, that is acceptable. If there is no sidewalk, please ensure that such signs are setback at least two feet behind your property line. The sign code regulates advertising based on the zoning district and street frontage of a property. Properties in more intensive zoning districts with larger street frontages are allowed more signage than smaller, less intensively zoned properties. Please email the Land Development Manager or call at 309.524.2050 to determine the allowable sign size, height and setback requirement for your property.
Beginning January 1st, 2021, the Moline Police Department will begin using LexisNexis® BuyCrash for traffic crash reporting and records management.
LexisNexis® BuyCrash is an online accident report management solution designed to help simplify the management and distribution of accident reports for law enforcement agencies. For consumers and insurance carriers, it’s a quick and convenient way to access accident reports, eliminating the need to drive to the police department to obtain a copy of your report. Crash reports take a minimum of 24 hours to be approved and appear online.
If you are involved in a traffic crash, the officer who took the report will provide you with a white two-sided card containing the website, the information about the crash (date, report number, officer’s name, other parties involved, and police agency).
The reverse side of the card contains instructions on how to obtain the driver information exchange. The driver information exchange is available free of charge. In most situations, you will only need the driver information. Your insurance company might want the codes and officer diagram. Your insurance agent can usually take care of this for you by requesting the police report through Lexis Nexis. Copies of full traffic crash reports can be obtained for a nominal fee of $10 online at https://policereports.lexisnexis.com/. The Moline Police Department does not receive any revenue from fees set by LexisNexis.
If you experience problems on the website, please call 1-866-215-2771 for assistance.
Submit your police administrative questions - please note this site is not monitored on a daily basis.
When a caller calls the tip line 309.762.9500, concerning a felony crime, the caller does not give their name, but receives a confidential code number. The information is passed on to the appropriate law enforcement agency. If the caller's information leads to a felony arrest, the caller receives a cash reward of up to $1,000. The caller contacts Crime Stoppers with their code number for instructions on how to collect their cash reward.
For more information, please view the Crime Stoppers Website.
Abandoned/inoperable vehicles on right-of-way should be reported directly to the Moline Police Department’s non-emergency number at 309-797-0401 so that staff may timely assist you and obtain as much descriptive information as possible (such as address location, plate number if available, make, model, color) for the Department’s review, investigation and follow-up.
The Moline Police Department policy is to utilize an outside agency to investigate any incident involving an officer-involved shooting regardless if the incident results in a death. In the case of an Officer involved shooting the Police Department will make a request to the Rock Island Integrity Task Force, which is supervised by the Illinois State Police to conduct an investigation. The Integrity Task Force shall be designated with handling an independent criminal investigation and shall report to the State’s Attorney’s Office directly. An Illinois State Police command member is in charge of this task force. State Law mandates procedures for the investigation of officer-involved deaths, to include the death of an individual from a direct action (shooting, arrest, etc.), intentional omission, failure to seek medical attention, or a motor vehicle accident. An outside agency involving investigators that are certified by the Illinois Law Enforcement Training Standards Board as Lead Homicide Investigators must conduct an investigation in an expeditious manner.
It is the policy of the Moline Police Department that police officers only use the amount of force that is reasonable to effectively bring an incident under control, while protecting the lives of officers and other persons. Use of force is in response to the behavior of the citizen during the event. Chokeholds are prohibited use of force unless deadly force is justified. The type of neck restraint witnessed in Minneapolis in the death of George Floyd is not used or allowed by the Moline Police Department. All Moline police officers are required to file a detailed report when use of force is applied. Those reports are reviewed by three supervisors before being sent to Administration for final review.
The Moline Police Department is certified by the US Department of Justice and has been issued the Federal Use of Force Certification as of December 2020.
Our agency meets the following standards:
Officers file a detailed incident report when involved in a use of force. The Moline Police Department handles nearly 60,000 incidents each year and less than one quarter of 1% of the interactions involve use of force.
MOLINE PD USE OF FORCE STATISTICS
Use of Force Incidents
Total Police Incidents
Percentage Per Incident
The City of Moline has a Board of Fire and Police Commissioners. This is a civilian board appointed by the Mayor. The Board of Fire and Police Commissioners has power to issue subpoenas, and conduct hearings. The Chief of Police also keeps the board apprised of police operations, training and audits.
The Moline Police Department have Axon Body Worn Cameras and Axon In-Vehicle Camera Systems for the purpose of documenting evidence and accurately recording, through video and audio, interactions that occur between officers and members of the public. Cameras must be recording at all times when an officer is in uniform and responding to calls for service or engaged in any law enforcement-related encounter while the officers is on duty. Recording must be turned off when the victim of a crime requests that the camera be turned off, a witness of a crime or community member who wishes to report a crime requests that the camera be turned off or if the officer is interacting with a confidential informant. This is governed by state law.
The Moline Police Department conducts monthly compliance reviews which are conducted by supervisory personnel. All supervisors review at least one recording from each officer per month at random.
Officers are subject to discipline for violating department policy, including the Body Worn & In-Vehicle Camera Systems policy. Any officer or member of the police force shall be subject to reprimand, suspension from duty, or dismissal, according to the nature and aggravation of the offense.
Police officers in the State of Illinois can be decertified. The Illinois Training and Standards Board received notification of decertification and maintains that database. The Board also has investigators that investigate the training of police officers and proper certification. Continued law enforcement practice after being decertified is a Class 4 felony.
All members of the Moline Police Department have completed racial profiling, implicit bias and cultural competency training in 2017, 2018 and 2019.In addition, Moline Police Department officers are required to complete training in Civil Rights, Constitutional & Proper Use of Law Enforcement Authority, Cultural Competency, Human Rights, Mental Health Awareness, Procedural Justice, at minimum, every three years.New police officers are now receiving courses of procedural justice, arrest and use and control tactics, search and seizure, including temporary questioning, civil rights, human rights, human relations, cultural competency, including implicit bias and racial and ethnic sensitivity, criminal law, law of criminal procedure, constitutional and proper use of law enforcement authority, vehicle and traffic law including uniform and non-discriminatory enforcement of the Illinois Vehicle Code.Police officers have numerous mandatory training and administrative requirements in Illinois to ensure constant and repetitive training. There are over 39 state law mandates that police departments must comply with in order to retain certification.
It is the policy of the Moline Police Department that all initiated actions will be based on the standard of reasonable suspicion or probable cause as required by the Fourth Amendment of the Constitution and statutory authority. All police-initiated actions that are based on bias profiling are strictly prohibited. Officers must be able to articulate the specific facts, circumstances and conclusions that support probable cause or reasonable suspicion for the police initiated actions.
The Moline Police Department is a diverse organization that is always seeking to improve our representation of an ever changing community. We test annually so new opportunities are always available to join our team. We welcome and encourage candidates from minority populations to join our force.As of June 11, 2020, the Moline Police Department has 81 sworn police officers. Of this staff we have 13 female officers and 12 minority officers. Several of our officers speak a foreign language. One officer speaks multiple foreign languages.
Local law enforcement and elected officials have met with several community leaders in the Quad Cities to have open and honest dialogue about the challenges and opportunities within each of our communities. Inan effort to remain transparent and continue these conversations, we present the following information from our meetings with the NAACP and The Resolution.
Please click here to download a brochure. You may speak to a supervisor 24/7 by contacting 309-797-0401.
Moline offers its residents the convenience of curbside recycling. If you are currently receiving garbage collection from the City of Moline, you will automatically receive curbside recycling at a charge of $3.69 per month on your water bill. For ease of use, the Moline recycling program is single stream, meaning all of your recyclables go into one cart for collection. Please call Midland Davis at 309.277.1625 for more information or visit the recycling website. If you do not receive the curbside recycling service, a drop-off recycling center has been provided for your convenience. Moline’s drop-off Recycling Center is located at: 3635 4th Avenue Moline, IL (near the Municipal Services Center) For more information about the Drop Off Recycling Program, please call City Carton Recycling at 563.322.6530.
If you smell sewer gas, try pouring water into the drain traps. One of the most common traps to dry out, possibly unnoticed, are floor drains like those typically placed near home furnaces and water heaters. Infrequently used utility sinks, tubs, showers, and toilet wax rings are also common culprits. If pouring water into the floor drain does not eliminate the odor, contact us at the numbers listed below for assistance. Sewer odors are handled on an emergency basis. A crew will respond to determine the problem and will leave a door tag that explains their findings if no one is home. This is a free service. FOR IMMEDIATE ASSISTANCE: Monday through Friday, 7:00am - 3:30pm: call 309.524.2300 After 3:30pm or on weekends and holidays: call 309.524.2300 You can also submit a request for a non-emergency situation.
If sewer water is backing up into your basement, contact us at the numbers listed below for assistance. Sewer backups are handled on an emergency basis. A crew will respond to determine the problem and will leave a door tag that explains their findings if no one is home. This is a free service. FOR IMMEDIATE ASSISTANCE: Monday through Friday, 7:00am - 3:30pm: call 309.524.2300 After 3:30pm or on weekends and holidays: call 309.524.2300 You can also submit a request for a non-emergency situation.
The purpose of Moline's Basement Backup Prevention Program (also known as the Backwater Valve Program) is to provide assistance to the City's residential property owners by reimbursing a portion of the cost for the installation and materials of backwater valves on sewer service lines attached to City sewer mains. A backwater valve is a fixture attached to a sewer line, in the basement of a home or building foundation, to aid in the prevention of sewer or drainage backflows. Typically, property owners are responsible for all costs associated with the installation and maintenance of backwater valves. Currently, this program is only available to single-family, owner-occupied residences within the City of Moline. Commercial and industrial properties are not eligible.
For more information about this program, please contact 309.524.2300, Monday through Friday, 7:00am to 4:00pm.
If you notice a manhole cover missing or ajar from the opening, contact us at the numbers listed below for assistance. These situations have the potential for causing bodily injury or property damage, and are handled on an emergency basis. A crew will respond to determine the problem. This is a free service. FOR IMMEDIATE ASSISTANCE: Monday through Friday, 7:00am - 3:30pm: call 309.524.2300 After 3:30pm or on weekends and holidays: call 309.524.2300 You can also submit a request for a non-emergency situation.
If you notice a sinkhole forming that could cause bodily injury or property damage, contact us at the numbers listed below for immediate assistance. Severe sinkholes of this nature are handled on an emergency basis. A crew will respond to determine the problem. This is a free service. FOR IMMEDIATE ASSISTANCE: Monday through Friday, 7:00am - 3:30pm: call 309.524.2300 After 3:30pm or on weekends and holidays: call 309.524.2300 You can also submit a request for a non-emergency situation.
The City's wastewater system provides essential public health protection for the people of Moline. The federal Clean Water Act requires municipalities like the City of Moline to treat its wastewater. In Moline, treated wastewater is discharged to either the Mississippi or Rock Rivers. Treatment helps protect aquatic life as well as keep waters safe for fishing and recreational uses. Our wastewater treatment plants remove suspended and dissolved solids from water, and reduce organic matter and pollutants. They also disinfect the wastewater to ensure that discharged water does not contain pathogenic bacteria life.
In the second stage, or secondary treatment, 85 - 95% of pollutants are removed. Air is mixed with wastewater, along with bacteria and other microorganisms that are grown and maintained at the treatment plant. These organisms consume harmful organic matter. A sedimentation tank allows the microorganisms and the solid wastes, which they have converted to, settle and separate from wastewater. Chlorine is added to wastewater as a disinfectant before it is discharged.
The solids that were removed from both primary and secondary treatment are sent for further processing in digestion tanks where they decompose. When stabilized, these bio-solids meet all local, state and federal regulations for utilization for beneficial land application reuse as fertilizer.
Three main by-products are created by wastewater treatment: bio-solids, methane gas, and water. Bio-solids can be used to fertilize land, as discussed below. As solids decompose in the digestion process, they produce methane gas. Methane gas is now used to heat process tanks at the treatment plant. It will eventually be utilized to produce a portion of the electrical and heating energy needs of the plant.
Bio-solids are the treated solid material left over from the wastewater treatment process. Currently, Moline's South Plant bio-solids are applied to farmland as fertilizer. The solids from the North Plant are taken to the landfill, as they are not reducible by digestion and contain a low percentage of organic material, making them less beneficial for land application.
Your property, street or curb may be marked with colored spray paint to locate the utility lines.
Snow and ice complaints may be reported to 309.524.2350. Questions or concerns about the City's snow removal policy? Contact our Neighborhood Improvement Officer at 309.524.2014.
The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.
Unfortunately, pushing snow onto driveways and sidewalks is an unavoidable consequence of plowing. Plow operators do not intentionally push the snow on to your driveway/sidewalk. They cannot control the amount of snow coming off the edge of the blade and it is not practical to lift plows at every driveway throughout the City. Plow drivers have to get as close to the curb line as possible to clear catch basins to allow melting snow to drain properly. The main priority for the City is to keep streets safe to travel for emergency vehicles and motorists. The diagram below shows how to avoid the "second shovel."
As frustrating as this can be, during accumulating snow events, thesnow will likely continue to be pushed back up into your driveway/on yoursidewalk until the snow is cleared from the road. Pushing snow out into thestreet is not only counterproductive as the plow will always be angled towardthe curb line and snow will end up back where it came from anyway, but it cancause unsafe driving conditions exposing the homeowner up to potential liability.Additionally, pushing snow into the street is a violation of City ordinance §28-1100(a)(2).
Unfortunately, snow in the driveway is an unavoidable consequence of snow plowing and is not done intentionally. The City’s main concern is making streets safe to emergency vehicles and motorists. To avoid double work when clearing the driveway, try to push snow to the right side of the driveway when looking toward the street instead of to the left. When the plow comes by the snow will dump in this clear area instead of your driveway approach. The more snow you clear from this area, the less will be deposited at your driveway entrance. The diagram below shows how to avoid the "second shovel."
The City of Moline works very closely with the Fire and Police departments. Should the need arise, emergency crews will contact Public Works and the closest plow truck will be diverted to the emergency to clear the way for emergency vehicles and personnel.
It is the property owner's and/or occupant's responsibility to clear snow and ice from sidewalks that border their property within 12 hours after snow has fallen. Any accumulation of snow six inches or greater in depth constitutes evidence of a violation. Failure to comply with removal constitutes a public nuisance. Pushing, plowing or shoveling snow into a roadway is prohibited. View a copy of the Code of Ordinances on Sidewalk snow removal. Snow and ice complaints may be reported to 309.524.2350. Questions or concerns about the City's snow removal policy? Contact our Neighborhood Improvement Officer at 309.524.2014. The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.
City staff does periodically clear snow in front of fire hydrants, but the Fire Department would appreciate any assistance from homeowners. Unfortunately, the City does not have enough personnel to clear every hydrant in City limits, especially during snow events when they need to be plowing, so we do rely on help from homeowners. The fire hydrant closest to your residence will be used if you or any of your neighbors should have a fire, so the ability to access that hydrant in case of a fire is very important. If each residents clears snow from a nearby hydrant it would ensure that every hydrant is accessible if needed.
The City does not have sufficient equipment/operators to plow all roads at once. The first priority will be to plow the 4 main arterial routes, 6 hill routes, and requests from emergency personnel. The residential streets are plowed when snow accumulation on the road exceeds 2” and will be prioritized after the main arterial and hill routes have been completed. Management evaluates regional measurements to determine when that threshold has been met to begin residential snow removal. Alleys are not included in the City’s snow removal plan.
Please contact Public Works at 309.524.2400 to inform the City of slick spots so that area can be evaluated and addressed accordingly.
It is always important to exercise caution during winter driving conditions and give yourself extra time, but it is even more critical to allow extra travel time when temperatures drop below 15°.
Unfortunately, alleys are not included in the City’s snow removal plan.
The City’s highest priority is the safety of our residents, guests and travelers; however, there are also financial restrictions that do not allow us to use salt on every surface during every storm. Treated salt is used as an abrasive on a case by case and storm by storm basis. Keep in mind that when temperatures get below 10°-15°, even though the salt is treated, it becomes ineffective at melting ice. Please allow extra travel time when temperatures drop below 15°.
Some residential streets contain steep grades or other conditions that make them more difficult to navigate under storm conditions. For safety reasons, these streets are assigned the higher priority similar to that assigned to main arterial and hill routes.
The City does our best to get to all streets as quickly and as safely as possible. After addressing the main arterial and hill routes, management evaluates regional measurements to determine if snow accumulations on the road exceeds 2”. When that 2” of accumulation threshold has been met to begin residential snow removal, trucks will move to residential areas.
All trucks have been equipped with GPS monitoring devices that will show up on an interactive map and indicate where the trucks are, when the plow blade is down, when the salt spreader is active and how long it has been since a truck was there last. This interactive map is almost ready to go live, please check back soon for the web address!
This could be because they are driving through a route they are not assigned to in order to get to where they are supposed to be, they may be out to only spread salt or could be heading back to the Municipal Services building to get more salt, fuel or to get repairs.
If your mailbox is damaged by the snow plow, please contact Public Works at 309.524.2400. Snow is very heavy and can be very compacted snow/ice when coming off a plow blade. The design of the plow is to force the snow and ice off of the road, which can push a lot of weight and force on to a mailbox post. The city uses a 4” x 4” wood post and a standard design metal mailbox for replacements. If the property owner would like a different mailbox or post other than the standard design provided, the owner may receive up to $25 compensation for post replacement and up to $25 for mailbox replacement. We apologize, but the City will not repair or replace decorative mailboxes and decorative posts. Non-standard mailboxes and enclosures placed in the public right of way are at the owner’s risk and responsibility.
Please contact Public Works at 309.524.2400. You will be placed on a list for spring cleanup once all the snow is melted. Sod and grass damage is restored by City crews with top soil and grass seed.
Snow plows are emergency vehicles, but typically operate under posted speed limit. Snowplows are big, noisy pieces of equipment. It may appear at times that the snowplow operator is driving too fast for road conditions. Many times the engine sound and noise of the plow scraping the pavement give the perception that the truck is flying down the street, when in actuality, they are only moving at 15 to 20 miles per hour. The plows do move faster on open stretches of road to push the snow farther off of the road to ensure there is sufficient space to stack the snow from the next storm and to avoid creating high snow banks that can impair visibility.
Ice is a bad situation no matter how much is on the ground and no two ice events are the same. The first priority will be to address the 4 main arterial routes, 6 hill routes, and requests from emergency personnel. Staff will evaluate road conditions each time an ice event occurs and address the needs accordingly. The City’s highest priority is the safety of our residents, guests and travelers; however, there are also financial restrictions that do not allow us to use salt on every surface during every storm. Main arterial and hill routes will be treated with beet juice to help raise the melting temperature of the ice/snow and treated salt is used as an abrasive on a case by case and storm by storm basis. Keep in mind that when temperatures get below 10°-15°, even though the salt is treated, it becomes ineffective at melting ice. It is always important to exercise caution during winter driving conditions and give yourself extra time, but it is even more critical to allow extra travel time when temperatures drop below 15°.
For more information, visit the Stormwater webpage.
A stormwater utility is a special assessment set up to generate funding specifically for stormwater management. Businesses and residents within the City of Moline pay a stormwater fee, and the revenue collected directly supports maintenance of the existing storm drain systems, development of drainage plans, flood control measures, water quality programs, and funds major capital expenses. In order to meet new, federally-mandated regulations for discharging stormwater and pay for the associated storm sewer-related infrastructure costs, the City of Moline has chosen to implement a stormwater fee rather than raise property taxes or cut services. Moline residents that have stormwater and/or sanitary sewer issues, please call the Stormwater Hotline at 309.524.2300 Monday through Friday from 7 am to 3:30 pm; after 3:30 pm and weekends, call 309.524.2300.
User equity – Fees are more proportional and give users more control over the amount charged. With fees, larger users pay more, and smaller users pay less. Users can also reduce the amount of the fee by taking steps to manage runoff. Property retaining 100% of their runoff can qualify for a 100% reduction in their fee. Also, properties, that drain 100% to a river or are 100% vacant may also qualify for a reduction in fee.
Dedicated funding – Fee revenue is segregated meaning the funds can only be used for the specific purpose for which they are collected. For example, stormwater fees can only be used for stormwater related costs. In contrast, tax revenues are available for almost any use, and competition for tax dollars have historically resulted in little, if any, funding for stormwater-related items.
Tax exempt property – Many properties in Moline such as property owned by the City, County, School District, Black Hawk College, and churches are granted tax exempt status. Many of these tax exempt properties have large amounts of impervious area. Assessing a Utility Fee on tax exempt properties ensures that all properties are assessed fairly based on their amount of runoff and does not create a system where the taxable properties subsidize the non-taxable properties.
Dumping leaves and grass clippings in a pile is often confused with the composting process, where organic lawn waste is actively managed and monitored to accelerate the break down of the waste into a useful end product. Dumped lawn waste, although biodegradeable, smothers existing vegetation and does not decompose. Unless you are turning, watering and checking the temperature of the pile, you are not composting.
The City encourages residents to properly compost waste or take advantage of yard waste programs in place. Residents can rake leaves to the curb (but not into the street or gutter which obstructs flow) for vacuuming or bag lawn waste. Leaves may be vacuumed from the roadside from October 12 - December 11th, although sticks are not allowed. Residents may bag yard waste, place a $2.00 City sticker on it and have it taken on their regular trash pickup day from March 30th - December 11th. The City will even pick up your paper yard waste bags without a sticker from October 12th - December 11th. Contact the Municipal Services Division at 309.524.2400 for more information. Branches may be set out with your regular trash pick up but they must be bundled in 4’ lengths and cannot be more than 1 foot in diameter. Special waste pickups are also available for large branches and other material for $140. Information about disposal of a wide range of material is available on our Municipal Services page.
Overland flow or runoff that travels naturally across one property to another is considered part of the storm sewer system and must be maintained to ensure proper drainage in the City. If stormwater drainage patterns are altered, the flow must be allowed to run its natural course without restricting or increasing flow. Changes to drainage patterns must be permitted and approved by the City Engineer prior to any land disturbance.
Maintain ravines, ditches and other drainageways to allow flow. Landscaping, sheds and other structures can change intended flow patterns in your neighborhood so check with the City to see if there may be a drainage easement in your yard.
Do not litter. Even the smallest cigarette butt contributes to blocked pipes, flooding and degraded water quality. All the trash and debris in our streets flows to the storm sewer and eventually to the Mississippi and Rock Rivers. If you wouldn’t throw that lunch sack into the river, don’t throw it in the street or storm drain.
Manage your runoff. Use rain barrels, plantings or rock basins to contain your gutter and sump flow so it soaks into the ground instead of flowing overland and onto your neighbors. This can prevent erosion and reduce the impact your property has on the City storm sewer.
Take your leftover paint, used oil, and cleaning products to the appropriate household hazardous waste collection center for proper disposal. Never, never dump these items into the storm system. Stormwater goes untreated directly into our rivers. View the Earth 911 website, put in the item you need to dispose of and your zip code for disposal locations near you.
If the street light is on a metal pole, municipal building or facility please submit a request.
For clarification of the rights and responsibilities involved, or if your property has been damaged because of falling branches from a neighbor's tree and you wish to seek payment for damages, you should seek the services of a private attorney, as a tree on private property is generally considered a private matter.
Moline's team of drinking water professionals are dedicated to optimizing the performance of Moline's water treatment plant and ensuring the safety of the water that flows from your tap. We routinely monitor Moline's tap water for more than 100 contaminants in accordance with the requirements of the Safe Drinking Water Act. We conduct countless tests every day and continuously monitor key aspects of treatment plant operations to protect your health and safety. Actually, your tap water undergoes far more frequent testing than bottled water. If any regulatory violation or contamination occurs, we are required by law to issue public notification. If you have any questions or concerns relating to safety of Moline's drinking water, please feel free to contact our Laboratory Chemist, Bob Bohannon, at 309.524.2303 or email@example.com.
Please apply online or in person at the Finance Department at 1630 8th Ave, Moline.
If the shut off valve at the meter is leaking, it is your responsibility to fix it. Sometimes the packing nut may be loose and a simple tightening of the nut eliminates the leak. If this does not stop the leak, please call a plumber to make the necessary repairs. If it is an emergency, call 309.524.2300 for service. If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, you should also call 309.524.2300 for assistance.
Initial inquiries related to establishing new connections to the City of Moline's water and/or sewer systems should be directed to our Utility Billing and Customer Service Manager, Randi Haley, or calling her at 309.524.2309. Randi will research water and sewer availability, tap-on costs and confer with other appropriate City staff, as required. In some cases, Randi will be able to provide an immediate response. In other cases, additional research may be required before a response can be provided.
A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center at 3635 4th Ave, Moline. You must go to the Finance Office at 1630 8th Ave, Moline, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2300 for more information.
Changes in the aesthetic quality of your water do not typically represent any health-related concerns, although such changes can be disconcerting. We will be happy to investigate and determine the cause and significance of any changes in your water quality. For assistance, please contact Bob Bohannon, Laboratory Chemist (309.524.2303) or Tony Loete, Utilities General Manager (309.524.2301).
Contact Levi Jackson, Water Distribution Manager (309.524.2306), or call the Water Division at 309.524.2300.
There are a variety of potential reasons that may be causing low or no water pressure at your property. Frequently internal plumbing problems, such as, inadvertently closed or partially closed valves, leaking or frozen pipes, or a clogged screen on the aerator of a faucet, are the cause of water pressure problems. Some "detective work" is required to identify the specific cause and correct pressure problems associated with internal plumbing problems. In some cases, low or no pressure may be associated with work on the City's water distribution system, although we typically issue notice door-to-door in such cases. If you are unable to resolve the problem and you need immediate assistance, call 309.524.2300.
Property owners may shut off water at the meter by turning the inlet valve, which is located before the meter where the service line enters the property. If you need your water shut off at the curb, please call 309.524.2300. There will not be a charge to turn the water off and back on for repairs between the hours of 7:00 am and 4:45 pm, Monday through Friday. After 5:00 pm on weekdays and on weekends or holidays, an overtime charge will apply. Requests to turn water on or off for purposes other than repairs will be subject to charges as outlined by Chapter 34 of the Moline Code or Ordinances. If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report a problem. To cancel your water service, contact the Finance Department at 309.524.2070.
Call the Joint Utility Locating Information for Excavators (JULIE) at 1.800.892.0123 at least 48 hours in advance. They will notify all member utilities, which include water, sanitary sewer, storm sewer, electrical, natural gas, phone, and cable, who will locate buried facilities in the area. Your property, street or curb may be marked with colored spray paint to locate the utility lines.
Contact the Water Division at 309.524.2300 to set an appointment for service.
This phenomenon is caused by minute air bubbles in the water and is completely harmless. When the water is cold, it can hold more dissolved air than warm water. In the winter, the water taken from the river and treated is very cold. The water warms up during its travel to your home and while it sits in your plumbing. Since the water has warmed, the air is released in tiny bubbles that create the milky appearance. You can demonstrate that this is air bubbles by filling a clear glass with water and observing it for a few minutes. As the air comes out of the water, the milky appearance will begin to clear from the glass of water, beginning at the bottom and moving to the top as the bubbles rise and dissipate.
Water meters are installed in the homes and businesses connected to the City's water distribution system. These water meters accurately measure and record water use within the premises. The water meter readings are collected on a quarterly basis and the consumption data is used to prepare the water and sewer portion of your City utility bill. Water use varies in each home and building, depending upon the number of occupants, life style, quantity and age of water appliances among other factors. Even among residential customers with the same number of family members, there is substantial variation of water use within individual homes. The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector. City staff monitors your water use and the performance of your water meter in conjunction with quarterly meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.
The Moline Water Treatment Plant is a lime softening facility. Typically, about half of the hardness found in our source water is removed. Accordingly, our finished water hardness values range from 5 grains per gallon to 7 grains per gallon, which is the same as 80 to 120 milligrams per liter.
The pinkish film is caused by an airborne bacterium known as Serratia marcescens. The bacteria will grow in any moist location where phosphorous containing materials or fatty substances accumulate. Sources of these substances include soap residues in bathing areas, feces in toilets, and soap and food residues in pet water dishes. The pinkish film may appear after remodeling activities or during a time of year when windows are open for the majority of the day. It is frequently observed in toilet bowls, on surfaces in shower stalls and bathtub enclosures, on tiles, in sinks, and in pet water dishes. Serratia marcescens does not come from drinking water. It cannot survive in chlorinated water. We understand that the presence of the pinkish film can be a disconcerting nuisance and we offer the following tips to help address the occurrence of this phenomenon: To clean pet water dishes, bathroom and kitchen surfaces:
To control pink "stuff" in toilets:
Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria.
Please contact the Water Division at 309.524.2300 to report the location of the leak.