How do I shut off my water service?

Property owners may shut off water at the meter by turning the inlet valve, which is located before the meter where the service line enters the property. If you need your water shut off at the curb, please call 309.524.2300. There will not be a charge to turn the water off and back on for repairs between the hours of 7:00 am and 4:45 pm, Monday through Friday. After 5:00 pm on weekdays and on weekends or holidays, an overtime charge will apply. Requests to turn water on or off for purposes other than repairs will be subject to charges as outlined by Chapter 34 of the Moline Code or Ordinances. If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report a problem. To cancel your water service, contact the Finance Department at 309.524.2070.

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1. How do I know Moline's drinking water is safe?
2. How do I pay my city utility bill?
3. How do I start my water service?
4. The shut-off valve at my water meter is leaking, who do I call?
5. Why is my City Utility bill higher than usual?
6. How can I establish a new water/sewer connection?
7. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.
8. Why does my water look rusty, smell or have other unappealing aesthetic qualities?
9. When will the city fix the hole that was dug in the street, driveway, sidewalk or yard for a repair/maintenance?
10. Why do I have low or no water pressure?
11. How do I shut off my water service?
12. How do I locate the water or sewer line on my property?
13. How can I replace or repair my water meter?
14. Why is my water milky in appearance?
15. What is a water meter?
16. How hard is Moline water?
17. What is the pinkish film in my toilet, shower or pet's dish?
18. What should I do if I see water coming up in the street, boulevard, sidewalk, yard or by a fire hydrant?