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Building Permits

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1. How do I obtain a building permit?

To obtain a building permit, please visit the Inspections Division located at the Municipal Services Center Building at 3635 4th Avenue, Moline or call 309.524.2370. Permits can be obtained Monday through Friday between 7:00 a.m. till 4:00 p.m.  These permits include Building, Plumbing, Electrical, Heating and Food.

Submit a Request

2. Can I meet with the inspectors?

Residents can meet with inspectors personally in the office from 7:00 am to 8:00 am and 12:00 noon to 1:00 pm. The inspectors are in the field performing inspections the rest of each day.

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City Administrator

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1. When are City Council meetings held?

Unless otherwise posted, councilmembers meet as the committee-of-the-whole the first four Tuesdays of each month at 5:30 pm in Council Chambers at 619 16th Street. The formal City Council meeting is held immediately following the committee-of-the-whole meeting.

Check the calendar for summer meeting month dates.

2. How do I contact my alderman?

See the Aldermen page for contact information.

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City Clerk

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1. How do I get a copy of a birth certificate?

Rock Island County Clerk is responsible for vital records. Rock Island County Clerk

2. Where can I find City Council Agendas and Minutes?

Agendas are available for public review the Friday afternoon preceding the Council meeting. Agendas are posted at City Hall on the public bulletin board and are available outside Council Chambers. The Agendas and Minutes is also posted on the City's Website.

3. How do I apply for a liquor license?

To apply for a liquor license, please contact the City Clerk 619-16th Street, 309.524.2004. You will be asked to fill out a Liqour License application.

Additional liquor license fee information is at the City Clerk's webpage.

4. Where is the Social Security Office?

The Social Security Office is located at: 525 - 18th Street Rock Island, IL, 1-866-414-9166

5. How do I request to close a street for a special event?

To request to close a street for a special event open to the public, or a neighborhood block party please contact: City Clerk, 619-16th Street, Moline, IL, 309.524.2004.

For more information, please visit the City Clerk webpage.

6. How can I register to vote?

Voter Registration can be conducted at any one of these office locations: 

Rock Island County Building
County Clerk's Office
Lower Level
1504 Third Avenue Rock Island, IL 61201
Phone: 309.558.3570 

Moline Public Library 3210
41st Street Moline, IL 61265
Phone: 309.524.2440 

City Hall, City Clerk's Office
Second Floor 619
16th Street Moline, IL 61265
Phone: 309.524.2004 

For more information, please visit the

City Clerk's webpage.

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Community Development

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1. How do I test my family and home for lead? Does the City of Moline have a program that assists in making my home lead safe?

Just knowing that a home has lead-based paint may not tell you if there is a hazard. To reduce your child's exposure to lead, get your child checked, have your home tested (especially if your home has paint in poor condition and was built before 1978), and fix any hazards you may have. To learn more, see the Lead Paint page.

2. How do the CDBG subrecipients get their grant funding after the award is announced?

The city reimburses the subrecipient. The subrecipient is required to provide to the grant coordinator all receipts for eligible expenses with an invoice that totals the receipts submitted. The receipts are reviewed by staff to ensure that the activities being reimbursed are eligible. After the invoice is approved, the invoice is passed on for payment and a check is issued to the grantee.

3. Does the City of Moline provide housing assistance for homeless and/or Section 8 families and individuals?

No. The housing assistance provided is for rehabilitation assistance for families / individuals who already own their home. Assistance is also available for down payment and closing costs for families / individuals wishing to purchase a home in the City of Moline. For Section 8 assistance, contact the Moline Housing Authority at 309.764.1819. For homeless assistance / emergency shelter assistance, please contact:

• Christian Family Care Center - 309.786.5734
• Humility of Mary Housing - 563.332.8065
• Miriam House - 563.332.2528
• Safe Haven - 563.332.3751
• Salvation Army - 563.324.4808
• Sojourner House - 563.332.0518
• Winnie’s Place - 563.332-5002

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Cross-Connection Control Program

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1. What is a backflow?

Backflow occurs when water flows backwards through your water pipes into City water mains. Backflow can be caused when a drop in pressure occurs in the incoming water main or when pressure in the pipes inside your residential or commercial building becomes greater than the pressure in the water main. If your water pipes are connected to a source of pollution when backflow occurs, contaminants from that source can be siphoned into your drinking water, as well as that of the entire community.

2. What are common reasons for a drop in water main pressure?

The two common reasons why water mains might experience a drop in water pressure are main breaks and heavy consumption by firefighters battling a fire.

3. What is considered a source of pollution?

Any direct connection of your home or business drinking water system to a source of pollution has the potential to create a health hazard if backflow occurs during the connection. Examples of potential pollution sources include, but are not limited to: fire protection systems, lawn irrigation systems, restaurant food prep areas, chemical processing and manufacturing operations, boilers and hot water heat systems, hospital wastes, garden hoses placed in an ornamental pond or swimming pool, garden houses connected to a plant fertilizer or bug spray canister, shampoo bowl/sink, and pools/hot tubs.

4. What is a cross-connection?

A cross-connection is a link between a potable water system (water that is safe to drink) and a non-potable system (water or other liquids that are not considered safe to drink).

5. What is a cross-connection or backflow preventer?

A backflow preventer is a plumbing device which prevents the backflow of water (reversing its flow and returning to the supply system) by using a check valve, which permits flow in only one direction by using a hinged flapper or guided poppet that opens when the flow is going in one direction, but will close if the direction reverses.

6. Why do backflow preventers have to be tested?

Mechanical backflow preventers have internal seats, springs and moving parts that are subject to fouling, wear or fatigue. Additionally, mechanical backflow preventers (and air gaps) can be bypassed. All backflow preventers must be tested periodically to ensure that they are functioning properly. A visual check of air gaps is sufficient, but mechanical backflow preventers have to be tested with properly calibrated gauge equipment.

7. Who can test backflow preventers?

Any licensed plumber who is certified by the IEPA as a Cross-Connection Device Inspector (CCDI) is acceptable.

8. Where can I find a list of certified Cross-Connection Device Inspectors (CCDI)?

PDF of Approved Cross-Connection Device Inspectors Listing - Please note that this is not an endorsement by the City of Moline and the City does not assume liability for any work performed by a contractor within the City of Moline. (this will download a PDF file onto your device)

9. Who should I contact with questions about whether I currently have a backflow device and what type of device I have?

Pictures of devices in question can be e-mailed for review by the City’s Plumbing Inspector. The City’s Plumbing Inspector can also be contacted via phone at 309.524.2374.

10. Who should I contact with questions about the completion of a survey, annual testing or delinquency notifications?

Please contact the City of Moline Water Division (309.524.2300).

11. Where can I submit completed surveys or test forms?

Surveys may be completed online by selecting residential or commercial. Surveys and test forms can be e-mailed, faxed to 309.524.2314, or mailed to City of Moline Water Division, Cross-Connection Control Program at 30 18th St., Moline, IL 61265.

12. What can I do to prevent backflow?

• Keep the ends of your hoses free of any possible contaminants.
• If your threaded faucets are not equipped with an in-line protection device, install an approved hose bib vacuum breaker or other backflow prevention device.
• Never submerge hoses in buckets, vats, sinks, tubs or ponds.
• Use spray attachments or valve spray hoses that have a device to prevent backflow.
• Do not connect waste drain pipes from water softeners or other treatment systems directly to the sewer system.
• Ensure all drains are air gapped (unobstructed vertical space between the water outlet and the flood level of a fixture).

13. What happens if I do not install a backflow prevention device or comply with annual testing?

In accordance with Moline Code of Ordinances, failure to comply with the Illinois Environmental Protection Agency’s cross-connection control requirements will result in water shut off. Once a proper control device is installed or tested, the City will restore water service. In an effort to avoid water service termination, the Water Division will work closely with residents and business owners to ensure compliance.

14. What if my backflow prevention device fails the test?

If an assembly fails, it must be repaired or replaced. Replacement of an assembly requires a plumbing permit from the Building/Inspections Division at 3635 4th Ave, Moline, or 309.524.2370.

15. How do I get my backflow prevention device removed?

Removal, replacement or relocation of a backflow prevention device requires a plumbing permit from the Building/Inspections Division (3635 4th Ave, Moline or 309.524.2370). The removal of a device is not allowed until an inspection is conducted by the City and it is determined that the device is no longer needed.

16. Where can I find additional information regarding backflow prevention?

• View the United States EPA “Cross-Connection Control Manual” 
• View the Illinois EPA “Cross Connection Rule Summary”
• View Chapter 34 Section 34-2200 of Moline Code of Ordinance

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Drainage Permit

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1. Why does Moline have a Drainage Permit?

Although the Drainage Permit requirements are new to Moline, stormwater has been recognized as a primary contributor to surface water pollution for nearly a decade. The City of Moline passed a Stormwater Ordinance, which includes the Drainage Permit program, to be in compliance with State and Federal EPA requirements for pollution control and prevention.

Contrary to popular belief, the fee collected for the Drainage Permits does not serve as revenue to any other area but the Stormwater Program. Although the NPDES Phase II program is Federally mandated, the City receives no federal funds to operate the program. The fee collected funds the actual permit process including staff, vehicles and materials as well as inspections, compliance checks and enforcement.

2. Do I need a permit?

If your project disturbs 500 square feet or more of land, you are required to pull a Class 1 or Class 2 Drainage Permit from the City.

If your project disturbs 1 acre of land or more, you will be required to file a notice of intent with the State of Illinois’ Environmental Protection Agency (EPA). The City also requires a Class 2 Drainage Permit to be drawn but the requirements mimic what is already required by the Illinois EPA.

When in doubt, contact the Engineering Division of the Public Works Dept at 309.524.2363. Working without a permit means being out of compliance with both the City and State and can bring fines and legal action.

3. When will my site be inspected?

Erosion control inspections are conducted at least once a week, but as often as necessary, and after any rain event over .5”.

Erosion control practices should be inspected and maintained by the permit holder prior to any visit from the City. If the City inspections show inadequate protection of the site, permit holders will be contacted on a limited courtesy basis. If corrections are not made or if the site is not maintained to prevent erosion, a notice of violation, fines and legal action will follow.

4. If I don’t need a permit, do I still need erosion control?

Yes. Erosion control on every site is part of the Stormwater Ordinance itself as only uncontaminated storm water is allowed into the storm sewer. Erosion from construction sites into streets and right-of-ways can cause traffic safety issues as well.

5. Why is the permit threshold (500 square foot land disturbance) so low?

The City of Moline is required by the State and Federal EPA to meet certain criteria for pollution prevention and control. Hundreds of construction projects around the City are at or above the 500 square foot limit, which is about a 20’x26’ 2-car garage. The Stormwater Ordinance was created to address construction projects that contribute to water pollution and if the threshold is set much higher, common projects like 2-car garages, home additions and driveway replacements would go unknown to the City. Although the Stormwater Ordinance would still apply, the City would have no means of informing homeowners and contractors of their responsibilities and no way of monitoring the projects for compliance. In essence, the threshold is low to accomplish the goals of the Ordinance.

6. Why is the Drainage Permit fee so expensive?

The Drainage Permit process was developed in response to Federally mandated pollution control standards. The City does not receive any funding to carry out the program; however, and the permit fees support the issuance of permits, site inspections and enforcement actions. The fee collected is used to offset staff, vehicle and material costs to prevent undue hardship on the City budget.

7. I took out the Drainage Permit but someone else (homeowner, subcontractor) violated the Ordinance. Why am I in trouble?

When you sign the permit application, you certify that the project outlined will follow all of the City Ordinances including the Stormwater Ordinance. Ultimately, you are responsible for the job site being in compliance regardless of who is working on the site or what stage the project is in. Further, as the permit holder you are responsible to inspect the site and maintain erosion control even if a subcontractor is on site or if you can’t be on site due to weather or other commitments.

The responsibility to maintain erosion control does not end or transfer until proper city staff verifies the project as permitted is complete and the site is stabilized. At that time, the permit will be closed out.

8. I’m a contractor / homebuilder / landscaper not an erosion control company. How do I learn about erosion control?

There are many resources available to assist contractors with best management practices (BMP) for erosion control.

There are many options available for different site conditions and you may have to research before you determine the right practice for your project. There are also independent companies that specialize in erosion control that may be able to provide services for your project.

You may also contact the Engineering Division of the Dept of Public Works at 309.524.2363 with questions or concerns. The Engineering Division will operate within its parameters to assist in BMP decisions. Proper installation, maintenance, and inspections will be the responsibility of the permit holder.

9. Do I have to hire an engineer to obtain a permit?

For Class 1 Drainage Permits, projects 500 square feet and less than 1 acre of land disturbance, no engineer calculations are needed. A simple hand drawn site sketch will suffice.

For Class 2 Drainage Permits, projects 1-acre in size or more, design calculations and engineer certified existing and proposed drainage plans are required. These requirements mimic those of the Illinois EPA and Illinois state drainage law for site disturbance over 1-acre.

10. What if I already started the project?

The City prefers to be notified, in advance, of the start date of construction projects that fall into the Drainage Permit limits; however, it is better to get a permit as soon as you can to prevent fines and legal action. The City will make every attempt to assist contractors in reaching compliance with the Stormwater Ordinance. Your cooperation is appreciated.

There are consequences for being in violation of the Stormwater Ordinance that can include fines of up to $750 per day, per violation as well as court costs and clean up charges. It is important to take the opportunity to learn about the Drainage Permit process so that appropriate steps can be taken before a project is started and to reduce the possibility of violations and/or fines. Again, contact the Engineering Division for assistance.

11. How long does it take to obtain a permit?

For a Class 1 Drainage Permit, you may be able to get your permit the same day you apply. Simply ask for an inspector to meet you on site to review the permit checklist. After a sketch is put together and the checklist is completed and signed, simply pay the fee at City Hall and you’re ready to begin.

Class 2 Drainage Permits require more time to review because of the large quantity of information submitted, the City’s cooperative efforts with the Illinois EPA and the in-depth calculations required. The City will make every reasonable effort to provide a quick and hassle-free permit process.

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Economic Development

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1. Are there any incentives available to start or expand a business?

For a complete list of incentives, view the Business Incentives document.

2. What buildings or sites are available?

See the current listing of available sites and buildings.

3. How do I obtain a business license?

The City of Moline has license and permit requirements to protect both the business operator and the consumer. However, not all business require a business license. Due to our multi-business license fee code structure, please contact customer service at 309.524.2070 or in person at 1630 8th Avenue to see if your business requires a business license. You may also view our Business Resource Guide for more information.

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Finance

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1. How do I sign up for water service?

To learn how to set up water service, see the Water Service page.

2. How do I pay my city utility bill?

The city offers a variety of bill payment options. For a complete list, see the City Utility Bill Pay page.

3. How do I register my pet?

For information about registering your pet, see the Animal Tags page.

4. Do I need a business license?

The City of Moline does not have a general business license requirement. To determine if your business requires a specific type of license, please visit the Finance Webpage.

5. Who do I contact with questions about my ambulance bill?

Our ambulance billing is processed by a third party administrator, Professional Billing Services. Contact Professional Billing Services at 877.482.2461.

6. How do I contact the Better Business Bureau?

Better Business Bureau / Quad Cities
2435 Kimberly Road, Suite 175 N.
Bettendorf, IA 52722
Phone: 563.355.6344
Email

7. Where can I find information about my property tax?

Rock Island County Treasurer's Office
1504 3rd Avenue
Rock Island, IL 61201
309.558.3510

8. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.

A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center, 3635 - 4th Avenue. You must go to the Moline Finance Office, at 1630 - 8th Avenue, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2070 for more information.

9. Where can I find information about my property assessment?

The City of Moline has no involvement in the assessment process. Moline is divided into two townships: Moline Township and South Moline Township. To determine which township you reside in, please refer to your property tax bill.

Moline Township Assessor: 309.764.3559
620 18th Street, Moline, Illinois 61265

South Moline Township Assessor: 309.736.0814
2515 53rd Street, Moline, IL 61265

10. Why is my City Utility bill higher than usual?

Be aware that your water consumption will be higher if during that billing quarter you:

• Watered landscaping
• Had overnight guests
• Major holidaysThe most common culprit...a "running" toilet. To test for a running toilet; put food coloring in the back of the toilet tank and wait 30 minutes without flushing. If colored water appears in the bowl of the toilet, the toilet is using water unnecessarily and needs new parts

11. How do I shut off my water service?

To shut off your water, call the Water Division at 309.524.2300. There will not be a charge to turn the water off and back on between the hours of 7:00 am and 2:45 pm, Monday through Friday. After 3:00 pm on weekdays and on weekends, there will be an overtime charge.

If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report the problem.

To cancel your water service, call the Accounts & Finance Department at 309.524.2070 to set up a service order for a final read.

Submit a Request

12. How do I register my backyard chickens (hens)?

After determining your property qualifies for backyard chickens, the application below needs to be filled out and brought to the Finance Department, 1630 8th Avenue, with a non refundable $25 fee. If you have any questions, please contact Finance at 309.524.2070.

Application

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Fire

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1. What does the burn ban include?

The burn ban includes leaves, tree branches, and grass clippings. To report an illegal burn within the city, contact the Moline Fire Department non-emergency line at 309.797.0401. For more information, see the Burn Ban page.

2. Are recreational fires allowed? Do I need permit?

Recreational fires are allowed and do not require a permit. There are restrictions for recreational fires:

• Recreational fires can burn dry wood only, excluding building materials.
• Recreational fires cannot contain leaves or yard waste.
• Branches and logs used in recreational fires cannot exceed 12 inches in diameter.
• Recreational fires cannot be more than 5 feet in diameter or 3 feet in height.
• Recreational fires are allowed only between the hours of 12:00 noon and 12:00 midnight.
• Recreational fires in brick or metal containers can be as close as 15 feet to a structure. All others must be at least 25 feet from adjoining properties and combustibles.

3. Who do I contact with questions about my ambulance bill?

Our ambulance billing is processed by a third party administrator, Professional Billing Services. Contact Professional Billing Services at 877.482.2461.

4. When/Where is the Fire Prevention Program presented?

The Fire Prevention Program is presented in all grades of the Public and Private schools. Upon request, a Fire Prevention Program can be presented in your place of work. Please call the Moline Fire Marshall at 309.524.2266 for further information.

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Garbage

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1. How can I dispose of my household appliances?

Residents may dispose of household appliances/ white goods free by calling 1.877.934.5378 to schedule a time for curbside pick-up.  Residents are allowed four units per household per year. Appliances that are accepted for pickup include: stoves, refrigerators, washers, dryers, dishwashers, air conditioners, and dehumidifiers.

Submit a Request

2. How can I dispose of my household chemicals?

Household hazardous materials may be disposed of at no charge. Call the Scott Area Landfill at 563.381.1300 for an appointment and drop-off directions. For a complete list of rules and information on waste collection and disposal, view the Scott County website.

3. Where can I dispose of used tires?

Residents may dispose of used tires for free by calling, 1.877.934.5378 to schedule a time for curbside pick-up. You may also request a pick-up online by visiting the Wierkert Iron & Metal Appliance & Electronic Recycling website. Limit of ten passenger tires per household, per year.

Submit a Request

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Graffiti

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1. What is the City's policy on graffiti?

The City of Moline has deemed graffiti to be a public nuisance and subject to abatement and punishment as defined in Chapter 21, Section 21-1100(19), Moline Code of Ordinances. Property owners are responsible for removing graffiti from their property.

Report graffiti by calling the police non-emergency number 309.797.0401. Staff is on duty 24 hours per day, 7 days a week to take the report.

Submit a Request

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IT

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1. Where can I find maps of Moline?

GIS Staff within the Information Technology Division maintain static and interactive mapping solutions. The interactive Resident Information Map offers some of the most requested information as layers within one web map. Examples of viewable information by address are Recycling/Garbage pickup dates, Alderman information, Zoning, and School Districts, among others.  The City of Moline GIS division has also created numerous informative web maps that focused on a theme such as road construction, historical aerial photography, grave marker lookup, water service line material lookup, incentive districts, flood zones, boil orders, and more.  Lastly, digital mapping tours can also be accessed to interactively view our Downtown Moline Heritage Walking Tour, Rock River & Mississippi River inundation at various gauge heights, and other areas of interest within Moline.

submit a request.

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Land Development

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1. How do I determine where my property lines are?

Property "lines" are determined by the location of property markers or boundary monuments placed on a property.  Markers are metal pins placed in the ground at every corner of the property, including any angle, intersection, or change of direction of the boundary line.  Pins may include a plastic cap with surveyor identification information.  Markers should be shown on the original and all subsequent survey plats of a property.  The most accurate and reliable method to determine a property boundary is to hire a registered land surveyor to perform a survey of your property.  The surveyor is licensed to perform such work and can locate any existing pins and replace any that are missing.  Please do not remove property pins.  The City of Moline does not locate private property lines nor resolve property line disputes.  Property owners may attempt to locate property markers themselves to estimate the location of property lines.  South Moline Township and Moline Township offices maintain tax parcel maps which show the recorded property dimensions for all lots of record.  Copies of these maps may be obtained at your township office.

2. How do I check the zoning on a property?

Visit the City of Moline's Citizen Information Map. After you accept the legal agreement / disclaimer, search by address or use the map zoom tools to locate a property or general area in Moline. Check the 'Zoning' layer box in the Table of Contents window to activate the zoning data layer. Zoning classifications are labeled and distinguished by multiple colors on the map. If you experience problems or would like staff assistance with your inquiry, you may contact the zoning administrator at 309.524.2050 with the property address or tax parcel number.

Submit a Request

3. How do I obtain floodplain information?

Maps, insurance information, protection measures, code requirements, and additional information can be found at the Flood Hazard Information page.

Submit a Request

4. What are the restrictions for a home based business?

Home based businesses and home occupations classified as minor, without nonresident customers and employees, are allowed in all zoning districts which allow residential uses and are in compliance with the required zoning requirements. A permit is not required for minor home occupations meeting the required limitations. Other home occupations classified as major, where customers and employees may come to the home, may be allowed if certain regulations are met and a Special Use permit is granted. Contact the Land Development Manager or call at 309.524.2050 with questions regarding home occupations.

Submit a Request

5. What are the regulations for a garage/yard/rummage sale?

Includes any occasional sale of personal property at a residence or non-commercial property by one or more families in a neighborhood or by a group, including, but not limited to garage sales, yard sales, rummage sales, attic sales, auctions, estate sales, and moving sales. A permit is not required for sales provided that the following regulations are met. Regulations:

• Sales shall be limited to a maximum of 2 occurrences per year.
• Each sale shall not last more than 72 consecutive hours.
• Sales must only include excess goods which have been generated from within the household and not acquired or produced specifically for resale.
• Sales shall be conducted on the owner's property except that multiple family sales are permitted if they are held on the property of one of the participants and any such sale shall be considered to be a sale for all participants.
• Merchandise, display units, and signs shall be removed or placed indoors at conclusion of sales.

Submit a Request

6. Can I store a recreational vehicle (RV) on my property?

Moline residents may store one (1) recreational vehicle outdoors on their property if the RV does not exceed 20 feet in overall length, 8 feet in width, or 6 feet in overall height. An RV meeting these size limitations may be stored in a rear yard only and must be parked on a concrete pad. The RV must be licensed and registered, in a safe condition, and cannot be used for living or housekeeping purposes. RVs include camper trailers, travel trailers, truck campers, motor homes, boats and boat trailers, horse trailers, and all utility or cargo trailers.

RVs not meeting these size limitations may not be stored anywhere on a residential property but may be parked for up to 24 hours for loading, unloading, and maintenance purposes. This exception is allowed twice per week when 30 hours separates each occurrence. Click here for a printable RV handout

7. Can I use vinyl or metal siding on my building? What about colors?

In industrial, business, and office districts only wood or fiber cement (engineered) siding is allowed on the front facade and at the main building entrance. Vinyl siding is not allowed at these locations but may be utilized on the sides and rear of a building.

Corrugated metal wall panels/siding and plywood wall panels/siding are not allowed on any building facade. High quality architectural metals and engineered wood or masonry panels may be allowed with review and approval from the zoning administrator.

Primary red, yellow, and blue colors are prohibited as a wall and roofing color on all building facades in residential districts and also prohibited as a roofing color in office districts.

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Law

Show All Answers

1. How do I make a Freedom of Information Request?

Most public information can be obtained upon request. However, there are times when a Freedom of Information Request Form (FOIA) is required to obtain information.

Once you have submitted a FOIA Request, you will receive a reply within 5 business days, and in some instances, a 10-business day response may be necessary. FOIA requests for commercial requests will receive a reply within 21 business days of receipt of the request. A statutory fee of $.15 per page will be charged for all requests containing fifty (50) or more pages. Also, if you would like your FOIA certified, a fee of $1.00 applies. All responses will be provided via U.S. Mail unless arranged otherwise.

A FOIA request form is available through the Law Department, City Hall, 619 - 16th Street. Contact Susana Ross at 309.524.2015. Forms are also available at the City Clerk's office, 619 - 16th Street, 309.524.2004, or on the

City Website

2. What does the City do about abandoned/inoperable vehicles?

Pursuant to the authority of the International Property Maintenance Code, Chapter 3-302.8, any inoperable, abandoned and/or unlicensed motor vehicle parked, kept or stored on any private property exterior premises will be tagged with a Notice to remove the vehicle generally.

• A 7-day Notice will be issued if a vehicle is parked on grass.
• A 14-day Notice will be issued if a vehicle is parked on an improved surface, but is inoperative or unlicensed.
• No inoperative or unlicensed motor vehicle shall at any time be in a state of major disassembly, disrepair, or in the process of being stripped or dismantled.
• Painting of vehicles is prohibited unless conducted inside an approved spray booth.
• Abandoned and/or inoperable vehicles parked on City right-of-way (streets, alleys, etc.) must be reported to the Police Department at 309.797.0401 or in person to be properly logged and investigated.

If the violation is not timely corrected, the owner will be issued a Notice to Appear at the Municipal Code Enforcement System (MUNICES) before a hearing officer. The minimum fine for such a violation is $100 plus court costs.

Submit a Request

3. What can I do about my neighbor's noisy animal?

Per Sec. 2102-2(a) of the Moline Code of Ordinance, it is a nuisance violation for a person to own, keep or harbor any dog or cat that, by frequent or excessive loud barking, howling or yelping, unduly annoys or disturbs the quiet of any neighborhood within the City.

If the noise created by a dog or cat is not repetitive but rather an isolated incident, and/or you feel the animal may be in danger or is not being properly cared for, please contact the Animal Control Division at 309.797.0741 or the Moline Police Department's non-emergency number at 309.797.0401.

For continued and repetitious noise situations, the City encourages neighboring residents who encounter such a situation to first talk to the animal's owner or keeper regarding the situation. It is possible that the owner or keeper may not be aware that the animal is frequently or persistently creating noise or that the noise is disturbing to neighboring residents.

The minimum fine for any person convicted of violating Sec. 7-2102(a) of the Code as a first offense is $50.00 plus court costs. The maximum fine is $750.00 plus court costs.

To file a complaint with the Animal Control Division, also known as the Community Service Section of the Moline Police Department, please call 309.797.0741. The Animal Control Division follows the following procedure:

Any person wishing to register a complaint against the owner or keeper of a dog/cat creating a nuisance by frequently or excessively barking, howling or yelping must first maintain a Dog/Cat Noise Complaint Log. A detailed, specific, and accurately kept log will give the City a better chance of success if the case should be referred to court or an administrative hearing unit. After this log is completed and signed, please return it to the City Attorney's Office, Attn. Deputy City Attorney, City Hall, 619 16th St Moline, IL 61265.

All Dog/Cat Noise Complaint Logs will be reviewed, and if warranted, charges will be filed against the animal owner or keeper. To further increase the City's likelihood of success if legal action becomes necessary, please provide the names of other witnesses/neighbors and ask them to complete Dog/Cat Noise Complaint Logs as well. Without more than one witness, the matter becomes your word against that of the owner or keeper and prosecution is unlikely.

In response to a complaint, the Animal Control Division will send a letter to the dog/cat owner or keeper notifying him or her that a complaint was made and providing the owner or keeper with information about ways to solve the problem of excessive noise. The letter encourages the owner or keeper to cooperate by voluntarily taking action to solve the problem.

4. Is the City Attorney "my attorney" if I live in the City of Moline?

No. The City Attorney does not represent individuals in private legal matters and is not authorized to give legal advice to the public. The attorneys in the City of Moline Law Department represent City officials and employees in matters arising out of the course of their duties and City departments and agencies in the course of their business as City entities. The City Attorney's office is available to answer inquiries about City ordinances and to refer complainants to the appropriate City department when allegations of ordinance violations are received or as other requests for services are generated.

If you need assistance with a private matter, two services may be of assistance. Both Help Legal Assistance and Prairie State Legal Service offer legal assistance to qualifying low-income individuals or families. Help Legal Assistance is located at 736 Federal Street in Davenport, Iowa; the telephone number is 563.322.6216. Prairie State Legal Service is located at 1705 2nd Avenue, Suite 314, Rock Island, IL 61201; the telephone number is 309.794.1328 or 800.322.9804. If you do not meet the income requirements of Help Legal Assistance or Prairie State Legal Service, you may contact the Lawyer Referral Service at 563.324.1772.

5. Where can I find the Moline Code of Ordinances?

The Moline Code of Ordinances can be found online. The Code is routinely codified as ordinances are adopted by the Moline City Council. Copies of the Code are also available for viewing at the City Clerk's office, City Hall, 619 16th Street, Moline, 309.524.2004.

Questions regarding the Code may be directed to Vickie Felger, Law Department, 309.524.2010.

Submit a Request

6. My neighbor and I are involved in a dispute. What can the City do to help resolve this situation?

"Neighbor disputes" often do not involve issues that have a municipal aspect to them or do not involve a violation of the City's Code of Ordinances. If that is the case, community mediation may be your answer. The Community Mediation Center, located at 805 West 35th Street in Davenport, Iowa, 563.445.0557, was established to mediate disputes such as noise, pet problems, maintenance and boundary issues, property matters, landlord-tenant issues, consumer-merchant issues, small claims matters, and other types of problems. Mediation uses trained, third-party, neutral facilitators moderating a discussion of the problem from the perspectives of the persons involved with the goal of helping both sides work together to reach a satisfactory resolution. The City encourages everyone to remember that we are all individuals, and as individuals we enjoy a wide variety of differing interests and activities that may or may not mix well with those of our neighbors. Getting to know your neighbors and friendly communication with them may reduce potential conflicts and problems.

If you are not sure if your situation involves a violation of the Moline Code of Ordinances, you should document the facts of the situation and contact the Police Department at 309.797.0401 or the Neighborhood Improvement Officer at 309.524.2014 for assistance.

7. What is a Notice & Order courtesy notice?

A Notice and Order is an official written notification from the City of violations that need to be corrected before a given compliance deadline. A Courtesy Notice is generally the same notification of a Notice and Order but is aimed specifically at nuisances with a seven-day compliance deadline. These notices are generated by the City's Neighborhood Improvement Officer (NIO) upon receipt of a compliant about a property and verification that the condition of the property violates the City's minimum property maintenance standards.

If you have received a Notice and Order or a Courtesy Notice and have specific questions, you may email Neighborhood Improvement Officer Brad Hauman or call at 309.524.2014.

Submit a Request

8. I have been issued an ordinance violation, what should I do?

If you were issued a City of Moline ordinance violation citation and have general questions regarding same, please view the Ordinance Violation webpage. If you have additional questions, please contact the Deputy City Attorney's office at 309.524.2012.

9. What is the Rental Housing Inspection Program?

The Rental Housing Inspection Program was implemented in 2007 to promote and protect the health, safety and welfare of residents by providing for the registration of rental units, buildings and properties, and the periodic inspection to ensure such properties meet the minimum standards established by the City's housing, electric, mechanical, plumbing and other property maintenance-related codes.

• Residential properties with two or more units must register with the City annually by completing and submitting a Rental Housing Inspections Program Application. Single family dwellings and owner occupied duplexes are exempt.
• A $25.00 fee must accompany an application for residential properties with less than 5 units; a $50.00 fee must accompany an application for residential properties with 5 units or more.
• One application is required per owner, per rental building. If rental buildings are contiguous and are held by the same owner, only one application is required.
• Registration is pro-rated and is non-transferable.
• The full fee is due if the property is rented for any portion of a calendar year.
• All applications expire on December 31 of the current year.

For questions or information regarding the rental housing and inspections program, view the webpage.

Submit a Request

10. Are you required to have an attorney for your ordinance violation case?

For ordinance violation cases, you are not required to have an attorney present in Rock Island Circuit Court nor will a public attorney be appointed to your case. Each individual ordered to appear in Rock Island Circuit Court must use his or her own discretion in deciding whether to hire an attorney to defend his or her case.

Please be advised that the City Attorneys who represent the City of Moline in ordinance violation cases act in the role of prosecutors for the City and cannot provide you with legal advice.

11. When will the City close the ordinance violation case against me?

The City will close its case against you once a Court fine has been paid in full or public service work has been satisfactorily completed.

12. Can I request community service as penalty for my offense?

The City Attorney's office does not authorize community service work; it is only granted by the Court's presiding judge. To request community service work as a penalty for your offense, you must appear in Court.

13. What are the fines for ordinance violations?

Many ordinance violation offenses carry a minimum fine that will be imposed if you plead or are found guilty and a fine is ordered by the Court. Those fines are varied. A chart containing the City's minimum fines for ordinance violation offenses may be found in Chapter 2 of the City's Code of Ordinances. In addition to the minimum fine, you will be charged court costs by the Court. Court costs range from $79 upward depending on the amount of the fine imposed.

14. Can juveniles enter their plea alone?

Juveniles must be accompanied by a parent or guardian to enter a plea of guilty or not guilty with the Rock Island Circuit Court.

15. What forms of payment does the Circuit Court accept?

Payment must be in the form of cash, money order, certified check, cashier's check, or a personal check containing a check number of 500 or higher. Credit card payments are not accepted.

16. What can I do about my neighbors tree branches hanging over my property?

If your neighbor's tree branches are encroaching onto your property, first attempt to discuss the problem with your neighbor to determine if an amicable solution is possible. If not, the law may allow you to cut that part of the branch that is hanging over onto your property, so long as no permanent damage is done to your neighbor's tree. The law does not permit you, however, to go on to your neighbor's property and cut the branch, or cut any branches or parts thereof that are located on your neighbor's property.

For clarification of the rights and responsibilities involved, or if your property has been damaged because of falling branches from a neighbor's tree and you wish to seek payment for damages, you should seek the services of a private attorney, as a tree on private property is generally considered a private matter.

17. What is a weed/vegetation nuisance violation?

Per Sec. 32-1100(c) of the Moline Code of Ordinances, weeds, grass and/or vegetation exceeding 10" in height and/or obstructing the view of pedestrians or vehicular traffic are subject to code enforcement activities by the City. When an inspector identifies a violation, a courtesy notice is sent to the property owner giving them 7 days to clean-up the violation. If the vegetation is not cleaned-up, a City contractor will be sent to abate the vegetation/weeds and the property owner will be billed for the service, plus a $100 administrative fee for each violation occurrence.

Obtain a Weed & Vegetation Appeal Form.

To report a weed nuisance, call Neighborhood Improvement Officer Brad Hauman at 309.524.2014 or submit a request.

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Liquor License

Show All Answers

1. What can I expect my liquor license account to look like?

When filing your renewal, you will be required to provide attachments, such as a copy of your state liquor license, certificate of insurance, food sanitation manager certificate, and proof of officer changes.  Once all required information/documents have been submitted, you will make your renewal payment online. Note: Do not send paper copies of returns you have filed electronically.

2. Will my liquor license number change?

Yes

3. Can I change other information in my account?

Yes, by completing the City of Moline Change of Business/Corporate Name-Type-Address Form or the City of Moline Change of Corporate Officers/Shareholders of Corporation or LLC Form.

4. How much does a liquor license cost?

The cost of the license is dependent on its Classification.

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Main

Show All Answers

1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Parks & Recreation

Show All Answers

1. How do I sign up for a program?

You can sign up for programs four different ways:

• Call in to our registration desk at 309.524.2424
• Fax a registration form to us at 309.524.2426
• Walk in Monday through Friday from 7:00 am to 4:00 pm at 3635 4th Avenue
• Mail in a registration form with payment to:
  3635 4th Ave
  Moline, IL 61265

For more information, see the Recreation Programs page.

2. Who do I call for program rainout information?

For program rainout information, call 309.524.2425 and you'll be directed to your specific program.

3. Can I reserve a park shelter or indoor facility for a party or event?

Yes. Shelter reservations are available May 1 through September 30. Reservations are accepted beginning May 1 of the prior year. You can rent indoor facilities most of the year depending on the facility. For more information about reservations or special park use, see the Facility Rental page or contact the department at 309.524.2424 or by email.

4. Who do I call to get a tree in my yard / boulevard trimmed?

Trees on public property or rights of way are cared for by the forestry program. Please contact Greg Johnson at 309.524.2410 for more information.

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Planning & Development

Show All Answers

1. How do I determine where my property lines are?

Property "lines" are determined by the location of property markers or boundary monuments placed on a property.  Markers are metal pins placed in the ground at every corner of the property, including any angle, intersection, or change of direction of the boundary line.  Pins may include a plastic cap with surveyor identification information.  Markers should be shown on the original and all subsequent survey plats of a property.  The most accurate and reliable method to determine a property boundary is to hire a registered land surveyor to perform a survey of your property.  The surveyor is licensed to perform such work and can locate any existing pins and replace any that are missing.  Please do not remove property pins.  The City of Moline does not locate private property lines nor resolve property line disputes.  Property owners may attempt to locate property markers themselves to estimate the location of property lines.  South Moline Township and Moline Township offices maintain tax parcel maps which show the recorded property dimensions for all lots of record.  Copies of these maps may be obtained at your township office.

2. What is the Community Housing Services Program?

The Community Housing Services Program is designed to aid and assist low- or moderate-income owners / occupants of substandard single-family dwellings. Contact K.J. Whitley at 309.524.2044 for more information.

3. How do I get an address, change an address, etc.?

Requests for new addresses, changes to addresses, or additional addresses must be requested in writing. Please drop off the request or it send to:
Land Development Manager
619 16th St
Moline, IL 61265

Include the location to be addressed and the reason for the address request.

Submit a Request

4. What are the requirements for building a fence?

A fence 6’ tall or less may be built up to, but not on or over, the side and rear property lines in residential zoning districts. Fences built within the front yard setback shall not be more than 42 inches in height, and not less than one foot from the property line. A permit is not required for fences that are 6 feet tall or less. Acceptable materials include: wrought iron, plastic, wood, brick, stone, stucco, wire and other materials with a similar look. Unacceptable materials that are visible from adjoining properties, streets or right-of-ways include glass, tires, unfinished concrete blocks, recovered salvaged materials, or similar materials. All fences with two sides of different quality and/or with posts on one side shall be erected such that the higher quality side and/or side without posts faces the adjoining property. Additional restrictions apply for fences to be placed on corner lots or fences taller than 6 feet. Please email the Land Development Manager or call at 309.524.2050 for additional details.

Submit a Request

5. What are the requirements for building a shed or garage on residential property?

A storage shed, gazebo, or similar structure that is no more than 16 feet in overall height and no larger than 120 square feet may be constructed or placed up to, but not on or over, a side or rear property line. The shed must, however, be located at least 6 feet away from any other structure on the site. A permit is not required for sheds meeting these limitations. A large shed or detached garage may be constructed in the rear yard as long as it is at least 5 feet from the rear property line, at least 3 feet from the side property line, and at least 6 feet from any other structure on the site. Maximum height is 15 feet to the roof midpoint. The structure must also be no more than the coverage of the principal structure or 30% of the rear yard, whichever is less. Additional restrictions apply for accessory structures to be placed elsewhere on a property or on corner lots. Please email the Land Development Manager or call at 309.524.2050 with questions.

Submit a Request

6. What are the requirements for installing a pool?

A pool may be installed on a residential property as long as it is at least 25’ from the front property line, at least 3’ from all other property lines. The setback is measured from the edge of water or playing structure. All permanent equipment must not be more than 16 feet in height. More restrictions may apply on corner lots. Please contact the Planning & Economic Development Department at 309.524.2050 with questions. A fence at least 4' in height must enclose a pool capable of holding 24 inches or more water. Please contact the Building Division at 309.524.2370 for questions involving required fencing, permit requirements, and separation from building requirements.

Submit a Request

7. How do I know if signs/awnings can overhang the sidewalk in front of my business?

Signs or awnings can be approved to overhang a sidewalk on private property through the normal building permit process. If the sign or awning overhangs a public sidewalk on right of way, a licensing agreement must be obtained prior to building permit issuance. The non-refundable application fee for licensing agreements is $560. For more information, please contact Chris Mathias at 309.524.2036.

8. How do I subdivide my property?

Minimum lot sizes and street frontages must exist before a subdivision would be allowed. Simple splits resulting in no more than 5 lots not involving any new streets, rights-of-way, easements, or public improvements may be processed as a minor subdivision following payment of a non-refundable $650 application fee. Major subdivisions will be processed following payment of a non-refundable $910.00 application fee. To learn more about the subdivision process or determine if your property could be subdivided, please contact the Land Development Manager at 309.524.2050.

Submit a Request

9. How do sign regulations affect my property?

Yard Sale, Real Estate, For Sale, Political, Advertisement, or any other temporary sign is prohibited on the public right-of-way or on utility poles. As a rule of thumb, the area including the street and the sidewalk is considered public right-of-way. Generally, if you place a sign at least three feet behind the sidewalk, that is acceptable. If there is no sidewalk, please ensure that such signs are setback at least two feet behind your property line. The sign code regulates advertising based on the zoning district and street frontage of a property. Properties in more intensive zoning districts with larger street frontages are allowed more signage than smaller, less intensively zoned properties. Please email the Land Development Manager or call at 309.524.2050 to determine the allowable sign size, height and setback requirement for your property.

Submit a Request

10. What are the regulations for a garage/yard/rummage sale?

Includes any occasional sale of personal property at a residence or non-commercial property by one or more families in a neighborhood or by a group, including, but not limited to garage sales, yard sales, rummage sales, attic sales, auctions, estate sales, and moving sales.

Regulations:

• Sales shall be limited to a maximum of 2 occurrences per year.
• Each sale shall not last more than 72 consecutive hours.
• Sales must only include excess goods which have been generated from within the household and not acquired or produced specifically for resale.
• Sales shall be conducted on the owner's property except that multiple family sales are permitted if they are held on the property of one of the participants and any such sale shall be considered to be a sale for all participants.
• Merchandise, display units, and signs shall be removed or placed indoors at conclusion of sales.

Submit a Request

11. Can I annex my property into the City of Moline?

If your property abuts land currently within the City of Moline's jurisdiction, a petition for annexation should be filled out and submitted to the Planning & Economic Development Department to start the annexation process. There is no fee to annex into the city.

12. Where can I find information about coal mines?

View the Illinois State Geological Surney website.

13. Where can I find information on Moline's historic preservation?

Visit the Moline Historic Preservation webpage.

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Police

Show All Answers

1. How do I report a crime?

If it is an emergency, call 9-1-1.

To report a crime that is not an emergency, call 309.797.0401.

To report a crime tip that may be eligible for a cash reward, call Crime Stoppers at 309.762.9500 or visit the Crime Stoppers website.

2. How do I pay a parking ticket?

The Police Department does not collect fines for parking tickets. Please pay at the City Finance Office located at 1630 8th Avenue or pay online.

3. How do I protest a parking ticket?

Please do not come to the Police Department to protest a ticket. Considerations for appeal are decided by the Finance Department. Submit an appeal with the Parking Violation Protest Form.

4. What can the City do about an animal complaint?

The City of Moline is prohibited by law from killing, trapping, catching or relocating wild animals. The State of Illinois Department of Natural Resources has exclusive jurisdiction of wild animals in Illinois. The State even makes clear that "the regulation and the licensing of the taking of wildlife in Illinois are exclusive powers and functions of the state" and that even a home rule city like Moline may not regulate the taking of wildlife. Specifically, 520 ILCS 5/2.1 provides that the State is the owner and makes it a crime for anyone to possess or kill the wild animal.

For information regarding animal control within the City of Moline:

Moline Police Department - Animal Control 309.797.0401

There are wildlife services located in Moline that are licensed by the Illinois Department of Natural Resources. For information and removal services regarding wild animals (coyote, deer, fox) residents may contact:

Christman's Wildlife Services, Moline, 309.762.5287

For more information regarding coyotes, deer and other wildlife contact:
Illinois Department of Natural Resources
Northwest Region 1 Office, Sterling, 815.625.2968
Region 1 Wildlife Biologist, 815.625.0086

5. What is Crimes Stoppers?

Crime Stoppers is a program that involves the public, the media, and the police in the fight against crime. It offers cash rewards to persons who furnish information that leads to the arrest and filing of criminal charges against offenders and to the capture of felony fugitives.

When a caller calls the tip line 309.762.9500, concerning a felony crime, the caller does not give their name, but receives a confidential code number. The information is passed on to the appropriate law enforcement agency. If the caller's information leads to a felony arrest, the caller receives a cash reward of up to $1,000. The caller contacts Crime Stoppers with their code number for instructions on how to collect their cash reward.

For more information, please view the Crime Stoppers Website.

6. How do I pay my moving violation ticket?

Payments should be made at the Rock Island Circuit Court, located at the Rock Island County Courthouse, 210 - 15th Street, Rock Island, IL.

Phone: 309.558.3250

7. How do I report a parking obstuction?

It is unlawful to obstruct the public right-of-way. To report a violation, call the 24-hour Moline Police Department non-emegency number 309.797.0401. Staff is on duty 24 hours a day, 7 days a week to take your call.

8. How do I register my pet?

For information about registering your pet, see the Animal Tags page.

9. How do I submit a Police non-emergency request?

FOR ALL POLICE EMERGENCIES CALL 911.
For all non-emergency requests for police service, please call the police department non-emergency 24-hour number 309.797.0401. Staff is on duty 24 hours a day, 7 days a week to take the call.

Submit your police administrative questions - please note this site is not monitored on a daily basis.

10. How do I report an abandoned/inoperable vehicle on public property/right of way?

Abandoned/inoperable vehicles on right-of-way should be reported directly to the Moline Police Department’s non-emergency number at 309-797-0401 so that staff may timely assist you and obtain as much descriptive information as possible (such as address location, plate number if available, make, model, color) for the Department’s review, investigation and follow-up.

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Recycling

Show All Answers

1. What is the Moline recycling program?

Moline offers its residents the convenience of curbside recycling. If you are currently receiving garbage collection from the City of Moline, you will automatically receive curbside recycling at a charge of $2.56 per month on your water bill. For ease of use, the Moline recycling program is single stream, meaning all of your recyclables go into one cart for collection. (No glass). Please call Midland Davis at 309.277.1625 for more information or visit the recycling website.

If you do not receive the curbside recycling service, a drop-off recycling center has been provided for your convenience.
Moline's drop-off Recycling Center is located at:

3635 4th Avenue
Moline, IL
(near the Municipal Services Center)

For more information about the Drop Off Recycling Program, please call City Carton Recycling at 563.322.6530.

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Sewer

Show All Answers

1. What can I do about sewer odor?

If you smell sewer gas, try pouring water into the drain traps. One of the most common traps to dry out, possibly unnoticed, are floor drains like those typically placed near home furnaces and water heaters. Infrequently used utility sinks, tubs, showers, and toilet wax rings are also common culprits.

If pouring water into the floor drain does not eliminate the odor, contact us at the numbers listed below for assistance. Sewer odors are handled on an emergency basis. A crew will respond to determine the problem and will leave a door tag that explains their findings if no one is home. This is a free service.

FOR IMMEDIATE ASSISTANCE:

Monday through Friday, 7:00am - 3:30pm: call 309.524.2325

After 3:30pm or on weekends and holidays: call 309.524.2300

You can also submit a request for a non-emergency situation. More information...

2. How can I report a sewer backup?

If sewer water is backing up into your basement, contact us at the numbers listed below for assistance. Sewer backups are handled on an emergency basis. A crew will respond to determine the problem and will leave a door tag that explains their findings if no one is home. This is a free service.

FOR IMMEDIATE ASSISTANCE:

Monday through Friday, 7:00am - 3:30pm: call 309.524.2325

After 3:30pm or on weekends and holidays: call 309.524.2300

You can also submit a request for a non-emergency situation. More information...

3. What is Moline's Basement Backup Prevention Program?

The purpose of Moline's Basement Backup Prevention Program (also known as the Backwater Valve Program) is to provide assistance to the City's residential property owners by reimbursing a portion of the cost for the installation and materials of backwater valves on sewer service lines attached to City sewer mains. A backwater valve is a fixture attached to a sewer line, in the basement of a home or building foundation, to aid in the prevention of sewer or drainage backflows. Typically, property owners are responsible for all costs associated with the installation and maintenance of backwater valves. Currently, this program is only available to single-family, owner-occupied residences within the City of Moline. Commercial and industrial properties are not eligible. 

For more information about this program, please contact 309.524.2300, Monday through Friday, 7:00am to 4:00pm.

4. How can I establish a new sewer connection?

Please click for more information...

5. How can I report a missing manhole?

If you notice a manhole cover missing or ajar from the opening, contact us at the numbers listed below for assistance. These situations have the potential for causing bodily injury or property damage, and are handled on an emergency basis. A crew will respond to determine the problem. This is a free service.

FOR IMMEDIATE ASSISTANCE:

Monday through Friday, 7:00am - 3:30pm: call 309.524.2325

After 3:30pm or on weekends and holidays: call 309.524.2300

You can also submit a request for a non-emergency situation. More information...

6. How do I eliminate sewer charges for lawn watering or swimming pool purposes?

A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center, 3635 - 4th Avenue. You must go to the Moline Finance Office, at 1630 - 8th Avenue, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2070 for more information.

7. How do I report a sinkhole?

If you notice a sinkhole forming that could cause bodily injury or property damage, contact us at the numbers listed below for immediate assistance. Severe sinkholes of this nature are handled on an emergency basis. A crew will respond to determine the problem. This is a free service.

FOR IMMEDIATE ASSISTANCE:

Monday through Friday, 7:00am - 3:30pm: call 309.524.2325

After 3:30pm or on weekends and holidays: call 309.524.2300

You can also submit a request for a non-emergency situation. More information...

8. What is undermining?

Undermining is a weakening or wearing away of the base or foundation.

9. What is wastewater?

Wastewater comes from homes, and includes human and household wastes from toilets, sinks, baths and drains. It also comes from industries, schools and business. This wastewater is collected in a sanitary sewer system and conveyed to the wastewater treatment plant for treatment. Water that collects in street drains during a rainstorm is not considered wastewater but rather storm water. This water is collected in a network of storm sewers and conveyed to the local rivers with no treatment.

The City's wastewater system provides essential public health protection for the people of Moline. The federal Clean Water Act requires municipalities like the City of Moline to treat its wastewater. In Moline, treated wastewater is discharged to either the Mississippi or Rock Rivers. Treatment helps protect aquatic life as well as keep waters safe for fishing and recreational uses. Our wastewater treatment plants remove suspended and dissolved solids from water, and reduce organic matter and pollutants. They also disinfect the wastewater to ensure that discharged water does not contain pathogenic bacteria life.

10. What is the wastewater treatment process?

There are two steps to treating wastewater at either of the City of Moline plants. The first step, called primary treatment, removes about half of the solids from wastewater. Primary treatment first involves screens to collect trash as water passes. Next water flow is slowed to allow heavy solids to settle and lighter greases too rise where each can be removed.

In the second stage, or secondary treatment, 85 - 95% of pollutants are removed. Air is mixed with wastewater, along with bacteria and other microorganisms that are grown and maintained at the treatment plant. These organisms consume harmful organic matter. A sedimentation tank allows the microorganisms and the solid wastes, which they have converted to, settle and separate from wastewater. Chlorine is added to wastewater as a disinfectant before it is discharged.

The solids that were removed from both primary and secondary treatment are sent for further processing in digestion tanks where they decompose. When stabilized, these bio-solids meet all local, state and federal regulations for utilization for beneficial land application reuse as fertilizer.

Three main by-products are created by wastewater treatment: bio-solids, methane gas, and water. Bio-solids can be used to fertilize land, as discussed below. As solids decompose in the digestion process, they produce methane gas. Methane gas is now used to heat process tanks at the treatment plant. It will eventually be utilized to produce a portion of the electrical and heating energy needs of the plant.

Bio-solids are the treated solid material left over from the wastewater treatment process. Currently, Moline's South Plant bio-solids are applied to farmland as fertilizer. The solids from the North Plant are taken to the landfill, as they are not reducible by digestion and contain a low percentage of organic material, making them less beneficial for land application.

11. How do I locate the water or sewer line on my property?

Call the Joint Utility Locating Information for Excavators (JULIE), at 1.800.892.0123, and provide at least 48 hours in advance. They will notify all member utilities, who will locate buried facilities in the area. This includes Water, Sewer, Storm Sewer, Electrical, Natural Gas, Phone and Cable.

Your property, street or curb may be marked with colored spray paint to locate the utility lines.

• Blue spray paint = Water Line
• Green spray paint = Sanitary Sewer, Storm Sewer Line
• Red spray paint = Electrical Line
• Yellow spray paint = Gas Line
• Orange spray paint = Communications Line

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Sidewalks

Show All Answers

1. When are curbs repaired?

Curbs are routinely repaired when streets are reconstructed/rebuilt. Maintenance funds for curb repair are not available unless involved in repair/replacement of street or underlying City utility.

Submit a Request

2. Who's responsibility is it to clear snow off of sidewalks?

It is the property owner's and/or occupant's responsibility to clear snow and ice from sidewalks that border their property within 12 hours after snow has fallen. Any accumulation of snow six inches or greater in depth constitutes evidence of a violation. Failure to comply with removal constitutes a public nuisance. Pushing, plowing or shoveling snow into a roadway is prohibited. View a copy of the Code of Ordinances on
Sidewalk snow removal.

Snow and ice complaints may be reported to 309.524.2350. Questions or concerns about the City's snow removal policy? Contact our Neighborhood Improvement Officer at 309.524.2014.

The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.

Submit a Request

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Snow Removal

Show All Answers

1. I just cleared my driveway/sidewalk and now there is snow pushed onto it again?

Unfortunately, pushing snow onto driveways and sidewalks is an unavoidable consequence of plowing. Plow operators do not intentionally push the snow on to your driveway/sidewalk. They cannot control the amount of snow coming off the edge of the blade and it is not practical to lift plows at every driveway throughout the City. Plow drivers have to get as close to the curb line as possible to clear catch basins to allow melting snow to drain properly. The main priority for the City is to keep streets safe to travel for emergency vehicles and motorists. The diagram below shows how to avoid the "second shovel."

2. I just cleared my driveway and there is snow in it again, can I push it back in the street?

As frustrating as this can be, during accumulating snow events, the
snow will likely continue to be pushed back up into your driveway/on your
sidewalk until the snow is cleared from the road. Pushing snow out into the
street is not only counterproductive as the plow will always be angled toward
the curb line and snow will end up back where it came from anyway, but it can
cause unsafe driving conditions exposing the homeowner up to potential liability.
Additionally, pushing snow into the street is a violation of City ordinance §28-1100
(a)(2).

3. Can someone come clear the snow that was pushed back on my driveway?

Unfortunately, snow in the driveway is an unavoidable consequence of snow plowing and is not done intentionally. The City’s main concern is making streets safe to emergency vehicles and motorists. To avoid double work when clearing the driveway, try to push snow to the right side of the driveway when looking toward the street instead of to the left. When the plow comes by the snow will dump in this clear area instead of your driveway approach. The more snow you clear from this area, the less will be deposited at your driveway entrance. The diagram below shows how to avoid the "second shovel."

4. What if I have an emergency and my street has not been cleared?

The City of Moline works very closely with the Fire and Police departments. Should the need arise, emergency crews will contact Public Works and the closest plow truck will be diverted to the emergency to clear the way for emergency vehicles and personnel.

5. Who is responsible for clearing snow off of sidewalks?

It is the property owner's and/or occupant's responsibility to clear snow and ice from sidewalks that border their property within 12 hours after snow has fallen. Any accumulation of snow six inches or greater in depth constitutes evidence of a violation. Failure to comply with removal constitutes a public nuisance. Pushing, plowing or shoveling snow into a roadway is prohibited. View a copy of the Code of Ordinances on Sidewalk snow removal. Snow and ice complaints may be reported to 309.524.2350. Questions or concerns about the City's snow removal policy? Contact our Neighborhood Improvement Officer at 309.524.2014. The City encourages everyone to clear their sidewalks and help others who can't. Help make Moline sidewalks safe for all pedestrians this winter season.

Submit a Request

6. I have a fire hydrant in my yard, is it my responsibility to clear the area around it?

City staff does periodically clear snow in front of fire hydrants, but the Fire Department would appreciate any assistance from homeowners. Unfortunately, the City does not have enough personnel to clear every hydrant in City limits, especially during snow events when they need to be plowing, so we do rely on help from homeowners. The fire hydrant closest to your residence will be used if you or any of your neighbors should have a fire, so the ability to access that hydrant in case of a fire is very important. If each residents clears snow from a nearby hydrant it would ensure that every hydrant is accessible if needed.

7. When will the plow get to my street?

The City does not have sufficient equipment/operators to plow all roads at once. The first priority will be to plow the 4 main arterial routes, 6 hill routes, and requests from emergency personnel. The residential streets are plowed when snow accumulation on the road exceeds 2” and will be prioritized after the main arterial and hill routes have been completed. Management evaluates regional measurements to determine when that threshold has been met to begin residential snow removal. Alleys are not included in the City’s snow removal plan.

8. We didn’t get enough snow for the plows to come through and there is compacted snow and ice on my street – what now?

Please contact Public Works at 309.524.2400 to inform the City of slick spots so that area can be evaluated and addressed accordingly.

It is always important to exercise caution during winter driving conditions and give yourself extra time, but it is even more critical to allow extra travel time when temperatures drop below 15°.

9. I cannot get out of my alley – can someone send a plow?

Unfortunately, alleys are not included in the City’s snow removal plan.

10. When does the City put salt down?

The City’s highest priority is the safety of our residents, guests and travelers; however, there are also financial restrictions that do not allow us to use salt on every surface during every storm. Treated salt is used as an abrasive on a case by case and storm by storm basis. Keep in mind that when temperatures get below 10°-15°, even though the salt is treated, it becomes ineffective at melting ice. Please allow extra travel time when temperatures drop below 15°.

11. Why did the next street over get plowed and I haven’t seen a plow yet?

Some residential streets contain steep grades or other conditions that make them more difficult to navigate under storm conditions. For safety reasons, these streets are assigned the higher priority similar to that assigned to main arterial and hill routes.

12. I have not seen a truck one time since it started snowing! Where are they?

The City does our best to get to all streets as quickly and as safely as possible. After addressing the main arterial and hill routes, management evaluates regional measurements to determine if snow accumulations on the road exceeds 2”. When that 2” of accumulation threshold has been met to begin residential snow removal, trucks will move to residential areas.

All trucks have been equipped with GPS monitoring devices that will show up on an interactive map and indicate where the trucks are, when the plow blade is down, when the salt spreader is active and how long it has been since a truck was there last. This interactive map is almost ready to go live, please check back soon for the web address!

13. I saw a plow truck driving with the plow up, why aren’t they plowing?

This could be because they are driving through a route they are not assigned to in order to get to where they are supposed to be, they may be out to only spread salt or could be heading back to the Municipal Services building to get more salt, fuel or to get repairs.

14. My mailbox was damaged by the snow/snowplow – what do I do now?

If your mailbox is damaged by the snow plow, please contact Public Works at 309.524.2400. Snow is very heavy and can be very compacted snow/ice when coming off a plow blade. The design of the plow is to force the snow and ice off of the road, which can push a lot of weight and force on to a mailbox post. The city uses a 4” x 4” wood post and a standard design metal mailbox for replacements. If the property owner would like a different mailbox or post other than the standard design provided, the owner may receive up to $25 compensation for post replacement and up to $25 for mailbox replacement. We apologize, but the City will not repair or replace decorative mailboxes and decorative posts. Non-standard mailboxes and enclosures placed in the public right of way are at the owner’s risk and responsibility.

15. My landscaping was damaged by the snowplow – what do I do now?

Please contact Public Works at 309.524.2400. You will be placed on a list for spring cleanup once all the snow is melted. Sod and grass damage is restored by City crews with top soil and grass seed.

16. Why are the plows driving so fast?

Snow plows are emergency vehicles, but typically operate under posted speed limit. Snowplows are big, noisy pieces of equipment. It may appear at times that the snowplow operator is driving too fast for road conditions. Many times the engine sound and noise of the plow scraping the pavement give the perception that the truck is flying down the street, when in actuality, they are only moving at 15 to 20 miles per hour. The plows do move faster on open stretches of road to push the snow farther off of the road to ensure there is sufficient space to stack the snow from the next storm and to avoid creating high snow banks that can impair visibility.

17. What do I do if there is an ice storm / freezing rain and my road is unsafe to drive on?

Ice is a bad situation no matter how much is on the ground and no two ice events are the same. The first priority will be to address the 4 main arterial routes, 6 hill routes, and requests from emergency personnel. Staff will evaluate road conditions each time an ice event occurs and address the needs accordingly. The City’s highest priority is the safety of our residents, guests and travelers; however, there are also financial restrictions that do not allow us to use salt on every surface during every storm. Main arterial and hill routes will be treated with beet juice to help raise the melting temperature of the ice/snow and treated salt is used as an abrasive on a case by case and storm by storm basis. Keep in mind that when temperatures get below 10°-15°, even though the salt is treated, it becomes ineffective at melting ice. It is always important to exercise caution during winter driving conditions and give yourself extra time, but it is even more critical to allow extra travel time when temperatures drop below 15°.

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Stormwater

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1. What is stormwater runoff?

Stormwater runoff results from rain or snow fall that cannot be absorbed into the ground or retained. As this water flows over construction sites, farm fields, lawns, driveways, parking lots, and streets, it picks up litter sediment, bacteria, metals, pesticides, and other pollutants.  Unlike sanitary sewers that go to a treatment plant, our stormwater drains to the storm sewer system and eventually into the Rock & Mississippi Rivers. Stormwater in the city does NOT go through treatment plants. As the amount of impervious surfaces such as rooftops, driveways, and parking lots increase, the amount of stormwater soaking into the ground decreases. The result is increased stormwater runoff, an increased potential for flooding and more pollutants entering the city’s storm sewer system and our rivers.

For more information, visit the Stormwater webpage.

2. What does “pervious” and “impervious” surface mean?

Pervious refers to the ability of a surface to absorb water. Conversely, impervious surfaces cannot absorb water. For example, the gutters on your home collect the rain water from your impervious roof. The downspouts from the gutters carry the water to a point in your pervious yard.

3. What is the stormwater utility fee?

A stormwater utility is a special assessment set up to generate funding specifically for stormwater management. Businesses and residents within the City of Moline pay a stormwater fee, and the revenue collected directly supports maintenance of the existing storm drain systems, development of drainage plans, flood control measures, water quality programs, and funds major capital expenses.

In order to meet new, federally-mandated regulations for discharging stormwater and pay for the associated storm sewer-related infrastructure costs, the City of Moline has chosen to implement a stormwater fee rather than raise property taxes or cut services.

Moline residents that have stormwater and/or sanitary sewer issues, please call the Stormwater Hotline at 309.524.2325 Monday through Friday from 7 am to 3:30 pm; after 3:30 pm and weekends, call 309.524.2317.

Submit a Request

4. How does a fee differ from a tax?

There are several differences between a fee and a tax. 

User equity – Fees are more proportional and give users more control over the amount charged.  With fees, larger users pay more, and smaller users pay less.  Users can also reduce the amount of the fee by taking steps to manage runoff. Property retaining 100% of their runoff can qualify for a 100% reduction in their fee. Also, properties, that drain 100% to a river or are 100% vacant may also qualify for a reduction in fee.

Dedicated funding – Fee revenue is segregated meaning the funds can only be used for the specific purpose for which they are collected. For example, stormwater fees can only be used for stormwater related costs.  In contrast, tax revenues are available for almost any use, and competition for tax dollars have historically resulted in little, if any, funding for stormwater-related items. 

Tax exempt property – Many properties in Moline such as property owned by the City, County, School District, Black Hawk College, and churches are granted tax exempt status.  Many of these tax exempt properties have large amounts of impervious area.  Assessing a Utility Fee on tax exempt properties ensures that all properties are assessed fairly based on their amount of runoff and does not create a system where the taxable properties subsidize the non-taxable properties.

5. Why not use property taxes to pay for the storm sewer?

The City could certainly increase our tax levy rate to pay for storm sewer maintenance and operation costs.  We have ample property tax authority.  However, the burden would not be distributed as widely or proportionately, there would be no dedicated source of revenue for stormwater or a financial incentive for property owners to retain stormwater runoff.

6. What services will be provided?

The fees pay for the ongoing and routine maintenance of the existing drainage system, construction costs for new storm sewers and NPDES stormwater permit requirements. Examples include, but are not limited to, installation of new inlets or pipes, cleaning ravines and ditches, fixing sinkholes and pipe separations, and correcting erosion problems.

7. The City has already been doing the work.  Why can’t you continue the same way?

Actually, the City has not been doing the work. For years, storm sewer repairs have been performed only when an emergency presented itself, cleaning has almost never been done and the City has not been able to be proactive in maintaining the storm sewer system adequately.  The Stormwater Utility Free allows the City to make repairs on known problems as well as clean pipes, inlets and ditches before flooding, back ups or other emergency conditions arise.

8. None of my water goes into the storm drains.  Why do I have to pay?

It’s important to remember that the City’s storm sewer includes much more than just storm drains and pipes. It also includes all gutters, ditches, swales, ravines and any other path that water follows on its way to the Mississippi and Rock Rivers. Even if your property does not have a storm drain or inlet near it, your stormwater runoff will still follow the City’s storm sewer system. Your property is also likely to generate runoff from a large rain event, even if the ground absorbs it during “normal” events. In any event, you benefit from an adequate, functioning storm sewer system that allows for proper drainage, decreases the likelihood of flooding and erosion and eliminates pollutants from surface and stormwater runoff. You also benefit from the regulation and monitoring of properties upstream and around you.

9. Can I get credits or discounts on my utility fee for installing a rain garden?

Properties with stormwater retention best management practices such as rain barrels, detention ponds or rain gardens may submit calculations from a certified engineer that document the percentage of stormwater retained by the practice. The City will review the calculations and make adjustments to the Stormwater Utility Fee as appropriate. Properties which discharge to an approved stormwater retention system or directly to the Mississippi or Rock Rivers may apply for a discount or up to 100% from the quarterly charge. Vacant property that has only pervious surfaces will be exempted from the fee.

10. Does the City offer money or designs for rain gardens?

While the City recognizes the benefits of rain gardens and other forms of stormwater retention, Moline does not currently offer funding to assist homeowners or businesses in implementing rain gardens. Many organizations, like
Riveraction, offer suggested plantings and designs if you want to do-it-yourself and several local landscaping companies will do the actual design, construction and planting for you.

11. Why can’t I dump my grass clippings and lawn waste in the ravine anymore?

When dumped into a ravine, these items often obstruct the free flow of stormwater which causes backups, flooding or erosion. This usually happens downstream from where the material is dumped without the knowledge of the person dumping and violates the City Stormwater Ordinance by allowing prohibited material into storm sewer system.

Dumping leaves and grass clippings in a pile is often confused with the composting process, where organic lawn waste is actively managed and monitored to accelerate the break down of the waste into a useful end product. Dumped lawn waste, although biodegradeable, smothers existing vegetation and does not decompose. Unless you are turning, watering and checking the temperature of the pile, you are not composting.

12. What can I do with my lawn waste?

The City encourages residents to properly compost waste or take advantage of yard waste programs in place. Residents can rake leaves to the curb (but not into the street or gutter which obstructs flow) for vacuuming or bag lawn waste. Leaves may be vacuumed from the roadside from October 12 - December 11th, although sticks are not allowed. Residents may bag yard waste, place a $2.00 City sticker on it and have it taken on their regular trash pickup day from March 30th - December 11th. The City will even pick up your paper yard waste bags without a sticker from October 12th - December 11th. Contact the Municipal Services Division at 309.524.2400 for more information. Branches may be set out with your regular trash pick up but they must be bundled in 4’ lengths and cannot be more than 1 foot in diameter. Special waste pickups are also available for large branches and other material for $140. Information about disposal of a wide range of material is available on our Municipal Services page.

13. My neighbor’s gutter downspouts and/or sump are directed to my property and are causing standing water in my yard. What can I do?

The City Stormwater Ordinance (sec 34-4102e) prohibits forcing surface water off one property and onto a neighboring property. A downspout concentrates and speeds up runoff from buildings and is considered a direct discharge. The City encourages neighbors to settle private property disputes independently whenever possible; however, the City will enforce the Stormwater Ordinance when necessary by contacting and informing properties with prohibited discharges.

Overland flow or runoff that travels naturally across one property to another is considered part of the storm sewer system and must be maintained to ensure proper drainage in the City. If stormwater drainage patterns are altered, the flow must be allowed to run its natural course without restricting or increasing flow. Changes to drainage patterns must be permitted and approved by the City Engineer prior to any land disturbance.

14. How do I report a clogged storm drain?

Contact Rich Westmoreland, Municipal Service Operations Manager, at 309.524.2402 or submit a request.

15. What can I do to help with stormwater issues?

If you have flooding or drainage issues, witness a strange discharge or see a blocked pipe or drain, contact the City. Documenting problem situations is the first step to working with the City to resolve these issues. Not every drainage issue can be remedied, but if the City doesn’t know about the problem, we can’t help.

Maintain ravines, ditches and other drainageways to allow flow. Landscaping, sheds and other structures can change intended flow patterns in your neighborhood so check with the City to see if there may be a drainage easement in your yard.

Do not litter. Even the smallest cigarette butt contributes to blocked pipes, flooding and degraded water quality. All the trash and debris in our streets flows to the storm sewer and eventually to the Mississippi and Rock Rivers. If you wouldn’t throw that lunch sack into the river, don’t throw it in the street or storm drain.

Manage your runoff. Use rain barrels, plantings or rock basins to contain your gutter and sump flow so it soaks into the ground instead of flowing overland and onto your neighbors. This can prevent erosion and reduce the impact your property has on the City storm sewer.

Take your leftover paint, used oil, and cleaning products to the appropriate household hazardous waste collection center for proper disposal. Never, never dump these items into the storm system. Stormwater goes untreated directly into our rivers. View the
Earth 911 website, put in the item you need to dispose of and your zip code for disposal locations near you.

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Street Lights

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1. What can I do about a street light that is out?

Street lights on wooden poles should be reported to MidAmerican Energy on their website or at 888.427.5632.

If the street light is on a metal pole, municipal building or facility please submit a request.

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Traffic Signals

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1. How do I report a traffic signal problem?

The Traffic Signal Maintenance Section maintains the City's traffic signal network. It also repairs and maintains electrical systems in municipal buildings and facilities and locates underground electrical facilities.

Submit a Request

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Trees

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1. What can I do about my neighbors tree branches hanging over my property?

If your neighbor's tree branches are encroaching onto your property, first attempt to discuss the problem with your neighbor to determine if an amicable solution is possible. If not, the law may allow you to cut that part of the branch that is hanging over onto your property, so long as no permanent damage is done to your neighbor's tree. The law does not permit you, however, to go on to your neighbor's property and cut the branch, or cut any branches or parts thereof that are located on your neighbor's property.

For clarification of the rights and responsibilities involved, or if your property has been damaged because of falling branches from a neighbor's tree and you wish to seek payment for damages, you should seek the services of a private attorney, as a tree on private property is generally considered a private matter.

2. Who do I call to get a tree in my yard / boulevard trimmed?

Trees on public property or rights of way are cared for by the forestry program. Please contact Greg Johnson at 309.524.2410 for more information.

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Water

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1. How do I know Moline's drinking water is safe?

Moline's team of drinking water professionals are dedicated to optimizing the performance of Moline's water treatment plant and ensuring the safety of the water that flows from your tap. We routinely monitor Moline's tap water for more than 100 contaminants in accordance with the requirements of the Safe Drinking Water Act. We conduct countless tests every day and continuously monitor key aspects of treatment plant operations to protect your health and safety. Actually, your tap water undergoes far more frequent testing than bottled water. If any regulatory violation or contamination occurs, we are required by law to issue public notification. If you have any questions or concerns relating to safety of Moline's drinking water, please feel free to contact our Laboratory Chemist, Bob Bohannon, at 309.524.2303 or bbohannon@moline.il.us.

Submit a Request

2. How do I pay my city utility bill?

If you would like to make a payment to your utility bill please visit City Utility Bill Pay and enter your account ID and PIN number.

3. How do I start my water service?

Please apply online or in person at the Finance Department at 1630 8th Ave, Moline.

4. The shut-off valve at my water meter is leaking, who do I call?

If the shut off valve at the meter is leaking, it is your responsibility to fix it. Sometimes the packing nut may be loose and a simple tightening of the nut eliminates the leak. If this does not stop the leak, please call a plumber to make the necessary repairs. If it is an emergency, call 309.524.2300 for service. If there is water coming into your basement, there could be a variety of reasons. It could be ground water or a service line leak. Call the Water Division at 309.524.2300 so we can investigate the leak and check for chlorine in the water. If water is coming out of a floor drain, you should also call 309.524.2300 for assistance. 

Submit a Request

5. Why is my City Utility bill higher than usual?

Be aware that your water consumption will be higher if during that billing quarter you:

• Watered landscaping
• Had overnight guests
• Major holidays
• The most common culprit...a "running" toilet. To test for a running toilet; put food coloring in the back of the toilet tank and wait 30 minutes without flushing. If colored water appears in the bowl of the toilet, the toilet is using water unnecessarily and needs new parts.

6. How can I establish a new water/sewer connection?

Initial inquiries related to establishing new connections to the City of Moline's water and/or sewer systems should be directed to our Utility Billing and Customer Service Manager, Randi Haley, or calling her at 309.524.2309. Randi will research water and sewer availability, tap-on costs and confer with other appropriate City staff, as required. In some cases, Randi will be able to provide an immediate response. In other cases, additional research may be required before a response can be provided.

Submit a Request

7. I do not want to pay sewer charges when I water my lawn or fill my swimming pool.

A separate meter must be installed. You would need to hire a licensed plumber and a plumbing permit must be obtained from Code Enforcement Division at the Municipal Services Center at 3635 4th Ave, Moline. You must go to the Finance Office at 1630 8th Ave, Moline, to pay a set up fee and make arrangements for the meter to be installed. Call 309.524.2300 for more information.

8. Why does my water look rusty, smell or have other unappealing aesthetic qualities?

Changes in the aesthetic quality of your water do not typically represent any health-related concerns, although such changes can be disconcerting. We will be happy to investigate and determine the cause and significance of any changes in your water quality. For assistance, please contact Bob Bohannon, Laboratory Chemist (309.524.2303) or Tony Loete, Utilities General Manager (309.524.2301).

Submit a Request

9. When will the city fix the hole that was dug in the street, driveway, sidewalk or yard for a repair/maintenance?

Contact Randy Moritz, Water Distribution Manager (309.524.2306), or call the Water Division at 309.524.2300.

10. Why do I have low or no water pressure?

There are a variety of potential reasons that may be causing low or no water pressure at your property. Frequently internal plumbing problems, such as, inadvertently closed or partially closed valves, leaking or frozen pipes, or a clogged screen on the aerator of a faucet, are the cause of water pressure problems. Some "detective work" is required to identify the specific cause and correct pressure problems associated with internal plumbing problems. In some cases, low or no pressure may be associated with work on the City's water distribution system, although we typically issue notice door-to-door in such cases. If you are unable to resolve the problem and you need immediate assistance, call 309.524.2300.

Submit a Request

11. How do I shut off my water service?

Property owners may shut off water at the meter by turning the inlet valve, which is located before the meter where the service line enters the property. If you need your water shut off at the curb, please call 309.524.2300. There will not be a charge to turn the water off and back on for repairs between the hours of 7:00 am and 4:45 pm, Monday through Friday. After 5:00 pm on weekdays and on weekends or holidays, an overtime charge will apply. Requests to turn water on or off for purposes other than repairs will be subject to charges as outlined by Chapter 34 of the Moline Code or Ordinances. If the City plans to turn off your water for any reason, you should be notified in advance. Please call the Water Division at 309.524.2300 to report a problem. To cancel your water service, contact the Finance Department at 309.524.2070.

Submit a Request

12. How do I locate the water or sewer line on my property?

Call the Joint Utility Locating Information for Excavators (JULIE) at 1.800.892.0123 at least 48 hours in advance. They will notify all member utilities, which include water, sanitary sewer, storm sewer, electrical, natural gas, phone, and cable, who will locate buried facilities in the area. Your property, street or curb may be marked with colored spray paint to locate the utility lines.

• Blue Paint = Water Line
• Green Paint = Sanitary Sewer, Storm Sewer Line
• Red Paint = Electrical Line
• Yellow Paint = Gas Line
• Orange Paint = Communications Line

13. How can I replace or repair my water meter?

Contact the Water Division at 309.524.2300 to set an appointment for service.

Submit a Request

14. Why is my water milky in appearance?

This phenomenon is caused by minute air bubbles in the water and is completely harmless. When the water is cold, it can hold more dissolved air than warm water. In the winter, the water taken from the river and treated is very cold. The water warms up during its travel to your home and while it sits in your plumbing. Since the water has warmed, the air is released in tiny bubbles that create the milky appearance. You can demonstrate that this is air bubbles by filling a clear glass with water and observing it for a few minutes. As the air comes out of the water, the milky appearance will begin to clear from the glass of water, beginning at the bottom and moving to the top as the bubbles rise and dissipate.

Submit a Request

15. What is a water meter?

Water meters are installed in the homes and businesses connected to the City's water distribution system. These water meters accurately measure and record water use within the premises. The water meter readings are collected on a quarterly basis and the consumption data is used to prepare the water and sewer portion of your City utility bill. Water use varies in each home and building, depending upon the number of occupants, life style, quantity and age of water appliances among other factors. Even among residential customers with the same number of family members, there is substantial variation of water use within individual homes. The accuracy of water meters is important to both the water consumers and the City. Accordingly, the City completed a comprehensive water meter replacement program in 2010. The water meters installed during this project exceed industry accuracy standards and feature integrated radio transmitters and digital registers. The radio transmitters allow City staff to collect water meter readings using a mobile data collector. City staff monitors your water use and the performance of your water meter in conjunction with quarterly meter reading operations. If a problem is discovered, we will contact you to gain access to assess the problem, which may include leaving a blue door hanger at your premises. Please contact our utility billing staff at 309.524.2321 to arrange for our personnel to investigate and correct the problem.

Submit a Request

16. How hard is Moline water?

The Moline Water Treatment Plant is a lime softening facility. Typically, about half of the hardness found in our source water is removed. Accordingly, our finished water hardness values range from 5 grains per gallon to 7 grains per gallon, which is the same as 80 to 120 milligrams per liter.

Submit a Request

17. What is the pinkish film in my toilet, shower or pet's dish?

The pinkish film is caused by an airborne bacterium known as Serratia marcescens. The bacteria will grow in any moist location where phosphorous containing materials or fatty substances accumulate. Sources of these substances include soap residues in bathing areas, feces in toilets, and soap and food residues in pet water dishes. The pinkish film may appear after remodeling activities or during a time of year when windows are open for the majority of the day. It is frequently observed in toilet bowls, on surfaces in shower stalls and bathtub enclosures, on tiles, in sinks, and in pet water dishes. Serratia marcescens does not come from drinking water. It cannot survive in chlorinated water. We understand that the presence of the pinkish film can be a disconcerting nuisance and we offer the following tips to help address the occurrence of this phenomenon: To clean pet water dishes, bathroom and kitchen surfaces:

• Scrub the surfaces where phosphorous and fatty substances or the bacteria accumulate with a brush and a household cleanser.
• Disinfect the surfaces where the slime has formed with a strong chlorine bleach solution.
• Leave the disinfectant solution on the affected surface(s) for 10-20 minutes before thoroughly rinsing away with clean water.
• Use care with abrasives to avoid scratching the fixtures, which will make them even more susceptible to the bacteria.

To control pink "stuff" in toilets:

• Clean the bowl thoroughly and spray chlorine bleach into the bowl and under the bowl rim.
• Also add ¼ cup of bleach to the toilet tank.
• Let the bleach stand for 15-20 minutes.
• After 15-20 minutes, flush the toilet a couple of times to rinse the disinfectant out of the tank and the bowl.
• The bleach should not be left in the toilet tank for prolonged periods; it will damage the rubber valves and seals inside.
• Whenever a pink film starts to reappear, repeat the cleaning and disinfection process.
• Cleaning and flushing with chlorine will not necessarily eliminate the problem, but will help to control these bacteria.

Keep bathtubs and sinks wiped down and dry to avoid this problem. Using a cleaning solution that contains chlorine will help curtail the onset of the bacteria.

Submit a Request

18. What should I do if I see water coming up in the street, boulevard, sidewalk, yard or by a fire hydrant?

Please contact the Water Division at 309.524.2300 to report the location of the leak.

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Yard Waste

Show All Answers

1. How do I schedule a large brush pickup?

Large Piles of brush and limbs that are not bundled will be picked up after prepayment of the $140 collection fee is made at the Moline Finance Office, 1630 - 8th Avenue. Residents should stack the pile neatly - not under any low wires or next to trees or poles. There is no limit to the size of the pile, but limbs that are 4 inches in diameter is the maximum. For more information, contact 309.524.2400. Submit a Request

2. Does the City charge for a small brush/twigs pickup?

The City of Moline will pick up small piles of brush and twigs that are bundled, at no charge to the resident. Brush trimmings or tree limbs are to be tied in bundles less than 4 feet in length and 1 foot in diameter and will be picked up weekly. For more information, please visit the Public Works website or call 309.524.2400.

3. Can I burn yard waste?

The burn ban includes leaves, tree branches, and grass clippings. To report an illegal burn within the city, contact the Moline Fire Department non-emergency line at 309.797.0401. For more information, see the Burn Ban page.