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Potholes
Pothole Repair
The Public Works Department is committed to maintaining arterial and residential streets. Crews rely on residents to report potholes. Residents are encouraged to call the Pothole Hotline at 309.524.2407 or submit an online service request. 

Potholes are repaired within 48 hours or by the next working day following the report, weather permitting. Potholes posing safety hazards or those that will likely damage vehicles get immediate repair, if possible.

To report a pothole on a State of Illinois roadway, call 1.800.452.4368.

Additional Information
Winter weather is especially hard on City streets. Potholes can be caused by water in the pores and cracks of pavement freezing and expanding, then thawing. More moisture can then enter and the cycle repeats. The repeated expansion weakens and breaks apart the pavement, and as vehicles drive over the weakened areas, potholes are gouged from the concrete or asphalt surface.

City crews operate high-pressure asphalt injectors to make temporary pothole repairs while other City crews use a truck mounted hot mix machine to fill potholes by hand. Also, a contractor may be hired to make permanent repairs by rebuilding the pavement around the potholes. Street maintenance crews repair potholes throughout the year, not just after winter weather.